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Baofeng DM-1701 DMR [OPEN BOX]

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SKU: 28-120-316US*SEC
  • £75.00
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[Digital & Analog Compatible] - FCC Part90 Certification ID: 2AJGM-DM1701. The DM-1701 is compatible with digital and analog modes, including dual band VHF/UHF coverage of 136-174 and 400-470 MHz. It has up to 3,000 Channels, 10,000 Digital Talk Groups and 120,000 Contacts.

[Multi-function & 1.77" color TFT Display]- The DM-1701 offers to scan analog and digital channels, manual programming, DTMF, VFO, SMS, emergency alarm, digital monitor mode, CTCSS and CDCSS, color codes and DMR encryption. There are 5 customized keys for faster access to those features.

[Updated Software & Firmware Support]- The DM-1701 CPS supports mass editing, users can make complex application requirements, which makes it easier to write codeplugs. Firmware and software upgrading for new functions are life-time-free. CLICK TO GET

[DMO True 2 Time Slot]- Direct mode dual slot communication achieves two groups of calls at a frequency point at the same time so that the communication efficiency is doubled and frequency resources are saved. Compatible with MOTOTRBO Tier I & II and other DMR radios.

[Free Programming Cable, Software & PTT Earpiece]Programming cable for easier PC programming (Microsoft Window 7/8/10 ONLY, Mac/Linux not supported). We have great fan base Facebook groups and website sharing tips for using the radio.Please let us know if there are any questions or concerns. CLICK HERE if with any question.


RELATED BLOG
How to Program Baofeng DM-1701 DMR (Updated: 2021 May)
 The Baofeng DM-1701 radio is a dual-band VHF and UHF radio with both, digital DMR (true Tier I and II) as well as analog FM capabilities. There is a NEW VERSION created by the cooperation with Baofeng and Radioddity releasing. It's featured with many new features such as 120,000 contacts import, digital monitor, talkgroup adding by keypad, and so on. DM-1701 offers a total of 3,000 channels (Analog and Digital), up to 10,000 manually addable contacts, and you can operate various functions through the radio panel. This article aims to provide methods of how to upgrade firmware, how to import the DMR ID database, and how to program it once you get it, etc. Special thanks to our first customer Klaus (DG5EAU) who offered help on this.   What you need to do. 1. Get a DM-1701 digital radio 2. Get a programming cable for DM-1701 (Cable included if your radio comes from Radioddity) 3. Download DM-1701's latest firmware & software from Radioddity website Note: Please make sure you get the right cable before programming. The USB programming cable has the typical USB Type-A plug on one side (to plug into the proper USB-port of a PC) and a two-pin "K-1" connector to plug into the DM-1701 radio. In order to not mix up the cable with cables of other radios, it is a good idea to place some permanent sticker onto the cable.   How to Upgrade Firmware of DM-1701 Step 1. Install and run the firmware upgrade software "DMR Firmware Download (User English) Setup v3.06" (or other versions). Step 2. Connect the radio to the computer with the programming cable, press and hold PTT + SK1 when turning on the radio, the radio will go into upgrade mode and the Rx/Tx signal light will flash green and red. Step 3. Click "Open file upgrade" and select the firmware file DM-1701(CSV)-V02.02.bin (or other versions), then click "Download file of upgrade". Step 4. After it shows "Download upgrade file successful", reboot the radio and the upgrade is finished. Note: When upgrading the firmware, please make sure the battery is with power. This firmware is specific to this model (NEW VERSION created by the cooperation with Baofeng and Radioddity) only. Loading a DM-1701 firmware to a different model radio will not add extra features to that radio but quite likely make it unusable.   How to Import DMR ID database to your DM-1701 You can choose to download the full DMR ID database according to your needs. With its current 120k+ entries, the list contains almost all amateur radio DMR ID numbers in the world. You can find the DMR database at various sites, such as https://ham-digital.org/status/ Make sure that your CSV-file looks similar to the following picture. If you have double-checked the format of your CSV file you may then import it to your CPS. If you want to finish the import quicker, please select the CSV-file provided by Radioddity directly. Step 1. Run the programming software, select the following option. (Program – Write Contacts) Step 2. Click "Import" on the pop-up, select the provided CSV file from your PC.     Step 3. After import success, connect the radio to your PC with a cable, turn on the radio and click "Write". The screen of radio would display "PC Program USB Mode", the green light would keep on till finish writing (due to the size of the database, loading data may take more than 5 minutes). After the success of writing, restart your radio with 100k contacts data! Step 4. Confirm the import. Check it on the radio by press MENU – Contacts – ViewContactsCSVList – ContactCSVist   How to Export DMR Database from CPS to PC You may even create a CSV file of the DMR database you just read from your DM-1701 using this last option of the ‘Read/Write contacts” menu. Step 1. Click on "Program" -> "Read/Write contacts" Step 2. Select "export" within the popup window Note: Bear in mind that you need to read the DMR database from the DM-1701 radio to the CPS before using the export functionality.   How to Program DM-1701 by PC Before programming your radio, connect your DM-1701 to a PC, run the programming software read the current information from the radio to your PC to create an initial CPS template, and at the same time back up the factory data for future use. Step 1. Click on "Program" -> "Read Data" to read the current information from your radio. Step 2. Click "Edit" -> "General Setting" to edit functions like Alert Tone, Lone Worker, Power On Password, Talkaround, etc. Note: If you set a PC programming password, you must remember this password. If you forget it, there will be no way to retrieve it. Step 3. Click "Edit" -> "Menu Item" to check various functions. Those menu functions checked will later be displayed in the various menus of the DM-1701 radio. Those not checked will not be displayed and not become accessible on the radio. Step 4. Click "Edit" -> "Button Definitions" to edit Radio Buttons, One-touch Access and Number Key Quick Contact Access. Step 5. Click "Edit" -> "Text Message" to edit the quick text messages that you use frequently. Step 6. Click "Edit" -> "Privacy Setting" to set digital encryption password. The person you are talking to can only hear your voice by setting the same encryption password as you, avoiding other people hearing your call. Step 7. Click "Edit" -> "Digital Emergency System" to set the emergency system including system name, alarm type, alarm mode, etc. Step 8. Click "Edit" -> "DTMF Signaling" to apply settings if DM-1701 is used in a system that makes use of DMTF-signaling Step 9. Click "Edit" -> "VFO Mode" to set various parameters. As for how to prepare for DMR operation and more details of the programming guide mentioned above, please download the Baofeng DM-1701 programming guide created by Radioddity from the support page or just CLICK HERE to download the V1.0 version.   Power-on Password Required If your DM-1701 radio suddently required a power-on password while he did not (remember) try to set any password for the radio, try the following solution. Solution:   If the default password set by the Programming Software (CPS) ""00000000"" does not work, the situation can be reversed, but it is going to take a few steps. 1). Using Windows File Manager, open the folder that the DM-1701 CPS is started from. The default location is C:\BAOFENG\CPS DM-1701 V1.0x, where x is the last digit of the Version. Located in this directory, you will find a file named ""setting"". 2). Open this file using Notepad (Right-Click on the File and Choose Open With, then Choose Notepad from the Application choices offered) . 3). Locate the Line that has ""password=0"". Change this to ""password=password"" & save the change. Save the edited file using the Save option, not the Save As option [See screen capture attached for setting file contents]. 4). Then open the CPS (If already opened before editing the setting file, close the CPS and open it again for the CPS to recognize the change in the setting file) 5). Write a Blank data file (codeplug) to the radio. This is generated with the New option from the File menu of the program software. It will contain the change in the setting file. 6). Once that is done, choose Read from the Program tab in the CPS to retrieve the modified codeplug. 7). Edit the data for the correct values - Password(s), Radio Name, etc. Items to pay attention to will be the Password and Lock in the Menu Item options & Power On Password in the General Setting options. 8). Write the corrected codeplug to the radio. For more questions and answers, be free to browse our HELP CENTER, or CLICK HERE to contact us to get a solution.  
Getting on Air with Your DMR Radio v2.0 (Updated: 2022 Jan)
A while ago, back in April 2021 we did publish our first edition of “Getting on Air with Your DMR Radio”. Since then, we introduced two more DMR-radios, the GD-AT10G handheld and the DB-25D mobile. As we noticed that both radios are often bought by ham operators new to DMR, our engineers updated the existing document to include references for those new radios. The 43-page document starts with the very basics, such as how to apply for a DMR ID and continues with chapters on gathering information about the DMR station(s) you want to operate up to the point where it guides you on how to create your own, working codeplug (that´s the settings file for your DMR radio). What can you learn from this document? 1. Intention of this document 2. Make yourself familiar with DMR 3. Apply for and receive your DMR ID 4. Gather information about a DMR station 5. Install any USB-driver that might be required 6. Install CPS according to your DMR-capable radio 7. General process of creating a DMR code plug from scratch 8. Sample codeplugs You want the easy way? Get your copy of the document, together with sample codeplugs for Radioddity GD-73, GD-77, RD-5R, GD-AT10G, DB-25D as well as Baofeng DM-1701 and TYT MD-9600 > CLICK HERE <
Beginners Quick Guide | The Basics of DMR Digital Mobile Radio (Updated: 2021 May)
--- by Jason Reilly Introduction: "The nice thing about standards is there are so many to choose from." I love the ironic humor in this statement; a standard should result in everyone doing things the same way in order to be compatible, and prevent having to constantly re-invent the wheel. Yet, everyone has to have their own standard! Just take two-way radio digital voice systems for example: there’s P25 phase 1 and phase 2, NDXN, DMR, TETRA, OpenSky, Provoice, and dPMR, along with a whole host of legacy digital voice modes as well. That doesn’t even consider the ham radio contenders, such as DStar, Fusion, FreeDV, some old offerings from Alinco & AOR and so on. And guess what? Absolutely none of them are compatible! Choosing what digital voice standard you'll go with can be daunting. For emergency services and government communications, P25 is by far the most dominant, there’s no doubt about that. For business & private radio, DMR followed by NXDN is the two most popular choice. In the ham radio arena, the picture is a little less clear. DStar took an early lead, but Yaesu is keen to take market share with their Fusion offering. Hams have always been keen to leverage off existing commercial equipment, and it seems the most popular commercial system adopted presently is DMR. Personally, I think DMR will take the lead in both the commercial business & private two-way radio field as well as in ham radio. This is helped in no small part by the ready availability of DMR radio equipment at prices that rival traditional analog two-way radio, and that one of the biggest names in two-way radio, Motorola, are throwing their weight behind DMR.   Motorola's SL7750 blurs the line between DMR radio and cellular mobile phone   Three flavours: There are three "tiers" or levels of functionality for DMR systems. Tier 1: The simplest form of DMR is Tier 1, which is mainly used for simplex communications, with no repeaters. The human voice is digitally sampled and compressed with the AMBE+2 codec, and then transmitted in this digital form to another radio. Tier 2: Things start to get a bit more complicated here. With Tier 2 DMR, repeaters are used in a TDMA arrangement, with two "timeslots. What this means is that two completely separate radio transmissions can be going through the repeater at the same time; each radio takes turns in transmitting in short 27.5 millisecond bursts. In addition to this, radios can be set to logical closed groups called ’talk groups’, which you can think of as ’virtual channels’. Repeaters can be linked via the internet to form networks that can be as small as just two repeaters, or thousands of repeaters across the world. Again, the AMBE+2 codec is used to turn speech into compressed data for transmission. All amateur radio DMR systems are Tier 2, as are many business / commercial radio DMR systems. Tier 3: This is effectively a trunked radio system on top of Tier 2. A pool of frequencies are used to carry the TDMA transmissions. This is used by more complex or larger networks for big businesses and commercial radio users.   The advantages of DMR: So why go to all this trouble, when plain old analogue FM works perfectly well? DMR has the advantage that it four times more efficient when it comes to spectrum usage. For one 25 kHz analogue FM channel, you could fit four DMR transmissions. Not only that, but DMR offers some very flexible calling facilities - you can call one person, a group of people, or everyone in your fleet at once. While not every DMR network supports it, sending of data and short messages is also possible. DMR is also designed to be easy to network, with connections using IP, so creating wide coverage areas using a network of DMR repeaters is already built-in; cover your city or cover the entire country! Yet another advantage is because a DMR transmitter is only turned on about half the time due to it transmitting in bursts, battery life is longer.   TYT's hugely popular MD-380 can be bought for around $100   Some DMR Jargon: Colour codes: Every DMR transmission uses a "colour code" which is very similar to CTCSS or PL tones in the analogue radio world. On a repeater or simplex frequency, every radio must use the same colour code to be able to communicate together. The main use for colour codes is for where two repeater coverage areas on the same frequency may overlap, different colour codes are used to ensure each radio accesses the correct repeater. Timeslot: For Tier 2 and 3 systems, a timeslot is a slice of time, about 30ms long, that a radio can transmit in, or receive in. There are two timeslots per frequency, and you need to have your radio configured for the right colour code for the repeater, the correct timeslot and correct talkgroup for you to be able to hear anything. Zones: This is simply a collection of channels & talkgroups, all grouped together in one "zone" or bank. A radio user can switch zones to access a different lot of channels & talkgroups that they may wish to use. Typically a zones are divided into repeaters for different areas, so you might have one zone for the west side of a city, and another covering the east side of the city - but there's nothing to say that you must set up a zone that way. Code Plug: This is a Motorola term that has stuck over the years, and in the DMR context means a complete configuration file of channels, talkgroups, zones, contacts etc. for a radio. The code plug can be saved to computer disc, and is used to program a radio to give it the functionality a user requires. CPS: Another Motorola term, meaning Customer Program Software. Simply put, this is the software you’d use to create a "code plug" and configure your radio. Hotspot: A small box that connects to the internet and acts like your own personal low power DMR repeater, useful if you're not in range of a DMR repeater to access. You can even take them with you and use your cell / mobile phone wireless data to connect the hotspot to the internet and be able to use DMR anywhere you get cellular signal. Most hotspots are multi-mode, handling not only DMR but DStar, Yaesu Fusion and P25 as well. ZUMspot, Jumbospot, Openspot, MMDVM etc are all examples of hotspots that you can buy or build yourself.   Radioddity GD-77, dual band, DMR & FM, I think the best bang-for-your-buck DMR portable, also around $100   So what's in it for me? The use of DMR in radio hobbyist circles falls into two categories: ham / amateur radio and scanning receiver use. Lets take a quick look at each: Ham radio: Hams have long taken advantage of surplus, second hand, or even new commercial radio equipment and re-purposed it for their own use, and DMR equipment is no exception. Worldwide, DMR enabled and connected repeaters are appearing and are interconnected to provide a huge linked network spanning the entire globe. Depending on the talk group selected, you could be communicating just around town, across your region, across the entire country, and some groups even cover the world. Motorola DMR equipment is frequently used, but increasingly the cheaper units, in particular TYT, have increased the affordability and availability of DMR equipment to the mass market. In some cases, you can get on air to the DMR scene for less than a hundred dollars! Scanning: As the world relentlessly marches on to a digital future, many businesses and commercial interests have migrated their legacy analogue FM two way radio systems to DMR. There are scanners available that can hear DMR, enabling the scanning hobbyist to continue to listen to such transmissions. For those hobbyists who can’t justify the high price tag of those scanners to listen in to DMR, there are other alternatives: certain computer software can decode DMR with a regular scanner and a ’discriminator tap’, or a ’virtual audio cable’ if using an SDR, or if portable DMR reception is desired, an entry level DMR transceiver from TYT or Radioddity will do the job very well - to keep yourself on the correct side of the law, you should disable any transmit capabilities of these transceivers. If you are looking for a quick guide on how to program the digital channels for your Radioddity GD-77 or RD-5R, take a look here: http://members.optuszoo.com.au/jason.reilly1/Radioddity-DMR-Quick-Start-Guide-GD-77&RD-5R.pdf (1.1 Mb)


Not brand new, it's OPEN BOX!

Open Box items are products that have damaged packaging or are otherwise not suitable to be sold as new. All items are tested to be working by a member of our team.

Open Box items come with a 6-month warranty instead of the standard 1-year warranty, and are not eligible for any warranty extension offered to new products. We will not accept returns of Open Box items due to cosmetic damage or other non-performance-related issues. All sales of Open Box items are final and not eligible for a return or refund.

If for some reason the item is defective on arrival, please contact support@radioddity.com so we can arrange a replacement. 


 

About Baofeng DM-1701

The DM-1701 is the most cost-effective DMR HT on the market, with solid hardware construction and easy to use programming software. The greatest appeal of Baofeng’s DM-1701 lies in its ability to deliver great DMR compatibility, crystal clear audio & great cost-effective. The light-weight portability, high capacity battery, and user-customizable design all make it the perfect radio for both experienced and new HAM users. Please follow and subscribe Radioddity.com, we will send notification if there are any updates. The firmware version is V02.01 & software version is V1.03, both are the latest provided by Radioddity only. The latest radio programming software and firmware are also available on our websit

Users can apply the [.rdt] template file that saves all the custom settings to the radio through CPS. The DM-1701 template can be used with the MD-380/MD-2017/MD-9600

To program Baofeng DM-1701, please CLICK HERE to the guidance.

✧ SMA-Female Antenna (Backward Compatible with SMA-Female Antennas)
✧ 2-Pin K-plug port for most radio accessories, compatible original Baofeng accessories and Radioddity antenna, PTT speaker Mic, etc.
✧ USB Programming Cable Included - Windows PC Required
✧ Firmware Upgradeable
 

Why is our BAOFENG DM-1701 DMR different:

Multiple communication efficiency
The DM-1701 offers a large storage with 3,000 Channels, 10,000 Talk Groups and 120,000 Contacts. Channel selection can be switched by top rotate knob or input channel number by keypad. CPS supports mass editing on channels and contact IDs, importing and exporting them with CSV format, which makes it easier to write code-plugs and more complex application requirements.

Strong digital function
The DM-1701 is DMO True2-slot DMR, it not only supports DMR protocol, including single call, group call and all call; it also supports two way radio detection, call alert, remote monitoring, remote inhibit/kill and SMS Data transmission function. Digital alarm function and encryption are also available, encryption only supports calling between the DM-1701 devices. In digital mode, you can monitor the color code, time slot, frequency and contact ID.

Multiple customizable keys
The DM-1701 provides five user-defined keys based on user habits. Three side keys are designed as default setting, P1&P2 are blank setting, users can change their setting by PC programming.

SMS Function
This product supports DMR data function, and allows sending and receiving messages; the maximum length of each message is 144 characters and less than 50 lines.

Miltary Quality DMR
Design for both commercial and amateur usage, the DM-1701 has high quality housing, strong spring belt clip makes it more portable. The 2200mAh Li-ion battery has endurance for 48 hours. Equipped with original baofeng or radioddity SMA-F antenna, its talking range can be up to 3-10 km (1.8-6.2 miles) under most circumstances.
 

❗⚠100% Satisfaction Guaranteed for BAOFENG DM-1701 DMR sold by Radioddity. Purchased from other sellers will not get the same high-quality BAOFENG DM-1701 DMR and customer service*.


Specifications:
1. Frequency: 144-148MHz, 420-450MHz (TX) | 144-148, 136-174MHz, 400-480MHz (RX)
2. Output Power: 1W/2W/5W
3. Zones: 250 ( allow 64 channels per zone)
4. Scan List: 250
5. Digital emergency alarm: 32
6. SMS function
7. High fidelity quality
8. Manual Programmable
9. High and low power selection
10. CTCSS / CDCSS and tail cancellation
11. Digital mode supports repeater
12. Channel Spacing: 25KHz(Wide Band), 20KHz, 12.5KHz(Narrow Band)
13. Phase-locked Step: 2.5K/5K/6.25K~50K
 

Note: About volume control level, currently user can only disable all tone via PC programming or turn it off by keypad: MENU- Utilities-Radio Settings-Tones/Alerts-keypad Tones-Turn On/Turn Off
 

Package Content:
1x Baofeng DM-1701 DMR
1x 2200mAh Li-ion Battery
1x Belt Clip
1x Dual Band SMA-F Antenna
1x Desktop Charger
1x User Manual
1x PTT Earpiece
1x Wrist Strip
1 x USB Programming Cable


1 Year and 6 months
Manufacturer's Warranty.
• Radioddity's limited warranty applies to all BRAND NEW items sold by radioddity.com and other authorized dealers (except Xiegu).
• This warranty is non-transferable and proof of purchase from us or an authorized dealer is required for warranty service.
• For Xiegu items, we provide a 1 year warranty.
 


What Does This Limited Warranty Cover?

We warrant that the Products are free from defects in materials and workmanship under normal use and use in accordance with the respective Product user manual, during the Warranty Period. Please refer to the Instructions inside each package for a description of proper use and care of the unit.


What Does This Limited Warranty Not Cover?

This limited warranty does not cover damages directly or indirectly arising or resulting from or during:

(1) accident, misuse, abuse, vandalism or acts of God (including lightning and other weather conditions)

(2) use with another product or other damage or loss suffered by the use or combination of any other item

(3) improper or inadequate maintenance

(4) repairs by an unauthorized service technician

(5) normal wear and tear
 

Open Box

Open Box items are products that have damaged packaging or are otherwise not suitable to be sold as new. All items are tested to be working by a member of our team.

Open Box items come with a 6-month warranty instead of the standard 18 months warranty and are not eligible for any warranty extension offered to new products. We will not accept returns of Open Box items due to cosmetic damage or other non-performance-related issues. All sales of Open Box items are final and not eligible for a return or refund.

If for some reason the item is defective on arrival, please contact
support@radioddity.com so we can arrange a replacement.


If you are satisfied with our products and service, please kindly leave us a positive product review. Any problem, be free to contact us support@radioddity.com
We strive to answer all emails as quickly as possible, but due to high email volume, it may take time for us to reply. Thanks in advance for your patience!

Order Processing

All orders will be processed within 1 business day after full payment is received. The tracking number will be updated as soon as it's available and be sent to the Radioddity Members. So We strongly suggest you register as a Radioddity Member (CLICK HERE). If the item you ordered is temporarily out-of-stock, you will be contacted by our customer service representatives. You can choose to wait for restocking or cancel the order.
 

Flat Shipping Rates
 

 

Express

Express (free)

Flat fee

$9.99 for US & EU

Free when order amount ≥ $99.99 for US & EU

Ship from

➤ United States warehouse (Las Vegas, New Jersey)
➤ Germany warehouse (Berlin)
➤ US/DE/IT/FR/ES Amazon warehouse

➤ United States warehouse (Las Vegas, New Jersey)
➤ Germany warehouse (Berlin)
➤ US/DE/IT/FR/ES Amazon warehouse

Delivery time

5-7 days
AFTER the handling time

5-7 days
AFTER the handling time


 

Note:
1. Customs fee included for US & EU countries.
2. US Shipping does not include Alaska, Hawaii and Puerto Rico area. Please contact us for detailed shipping fee.
3. For Canada, items will be shipped from the US warehouse, thus customs fee may occur, which won't be covered. Shipping fee would be higher.
4. For EU countries, the listed product price is VAT excluded.


 

How Do I Change The Shipping Address Or Cancel My Order
Contact support@radioddity.com (
CLICK HERE) immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/or cancel the order.

 

Frequently Asked Questions


1. What forms of payment do you accept?
Radioddity.com currently accepts PayPal* or credit card for all orders.
*When purchasing with PayPal, your shipping address will automatically default to the address on file with PayPal, regardless of the shipping address you enter on your Radioddity.com order.

2. Why has my credit card payment failed?
Payment with a credit card may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly. Here are PayPal's phone numbers:
+1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free)
+1-402-935-7733 (International) +1-402-935-2050 (International)

3. How do I know if it is safe to shop with you?
Radioddity.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it.

4. Is there any discount for bulk/volume purchases?
Radioddity does provide discounts for some bulk/volume purchases. Please email our customer service for more details.

5. Do you ship internationally?
Yes, we do! We ship to US & EU countries. For some products, we ship to CA.

6. How can I contact Radioddity.com for additional assistance?
Email Customer service:
please email us via support@radioddity.com, and we will respond to your email as quickly as possible, usually within 24-48 hours.

7. How are warranties handled?
Repairs on defective merchandise are handled by the manufacturers and not by Radioddity unless otherwise indicated. If any item arrives damaged due to shipping, immediately contact the courier. Keep all shipping materials and contact us immediately.

8. Why didn't I receive an order confirmation email after my PayPal payment is completed?
We send a confirmation email to your primary PayPal email address or the e-mail address you have specified if you used the "PayPal Express Checkout" method. Make sure that you have a Radioddity account registered under your PayPal account's primary e-mail address.
In rare circumstances, a technical bug confirmed by PayPal can get in the way. If you do not receive any information at all, and your order does not appear in your Radioddity account, please contact us and send us your order details.

9. How do I change the shipping address or cancel my order?
Please contact customer service immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after payment and it will not always be possible to make changes to the shipping address and/or cancel the order.

10. What does Radioddity.com charge for shipping order and how long will it be before I receive my order?
Please CLICK HERE to learn about our shipping policy.

11. Do you ship to PO boxes or Military APO/FPO addresses?
Only USPS can ship to both PO Boxes and Military APO/FPO addresses. The items have to be less than 2kg. Please allow additional time for orders to be shipped to these addresses. Express shipping cannot be sent to both PO Boxes and Military APO/FPO addresses.

12. Why am I unable to track my order?
It can sometimes take 24-48 hours or so for tracking information to update once an order has shipped from our warehouse.
Occasionally, a package may not receive the proper origin and transit scans while on its journey to you, so neither us nor express is able to track the exact location of the package in transit.
Please email us if you do not receive your order by the end of the quoted time frame. Please note that orders shipping via UPS can be delivered as late as 9:00 pm local time in some areas.

13. Taxes, Customs, & Duties
If the package is checked by your country's customs office when the item arrives in your country, most websites are declaring that you are responsible for import duties, tariffs, and taxes. However, Radioddity will be happy to go fifty-fifty with customers. Quality customer service is our highest value and we try our best to reduce our customer’s loss.

14. How do I return products if I am unsatisfied?
Please CLICK HERE to learn about our return policy.

15. What do I do if received the wrong item?
Return the wrong item. If the item you received is completely different from the one you ordered, please contact our Customer Service with photos or videos of the different product. If a return is necessary, replacement plus return shipping cost will be issued to you on receiving the returned product. Or if you decide to keep it, we will offer a 10% discount for buying it.

16. How do I return defective items?
If your product turns out to be a defective one with physical damage within 30 days from the initial receiving date. You can mail the item back in the original package without any wear and tear for a free replacement. However, you will need to provide photos and videos showing the defect(s) of the product.
*NOTE: We strongly recommend obtaining and saving your return tracking number until you are notified that we have completed your refund.*

17. When will a replacement be sent?
Replacements are treated the same way as that of new orders -- they typically arrive in 10 to 13 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.

18. How long does it take for me to get a refund?
It may take 1 or 2 weeks for your return to reach our warehouse. Once it is received and inspected (usually within 72 hours of arrival) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.

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