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Baofeng UV-5R [5 Pack] | Dual Band | 4/1W | 128CH | Flashlight | VOX | Alert

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SKU: 28-020-105*5
  • £88.27
  • Regular price £100.30 SAVE £12.03

Only 51 left in stock

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United States

128 Channels 50 CTCSS and 104 CDCSS Dual-Band Display, Dual Freq. Display, Dual-Standby, A/B band independent operation | High/Low TX power selectable: Busy channel lock-out(BCLO)

Keypad Lock: Channel Step: 2.5/5/6.25/10/12.5/25KHz | Voice companding: 50 CTCSS/ 104DCS coder & tone searching

Tri-color background light selectable: 0-9 grades VOX selectable | FM Radio (65.0MHz-108.0MHz) | Large LCD Display

Emergency Alert: 25KHz/12.5KHz Switchable | LED Flashlight: Hight /Low RF Power Switchable

CLICK HERE to download software, manual or programming tips.
CLICK HERE to download CHIRP. Support CHIRP quick programming.

How to Program Baofeng UV-5R Series with Software
Since the UV-5R series share the same manufacture programming software and CHIRP support most of Baofeng UV-5R models, this programming guidance is a helpful preference to the following model: Baofeng GT-3, BF-F8/BF-F8+, BF-F9, UV-5R+/UV-5R+Plus, UV-5RA/UV-5RA+/UV-5RAX+, UV-5RAX (2M/1.25M), UV-5RE/UV-5RE Plus, etc.   Preparation before Programming   1. Computer System Requirements Operating System: Windows 98, Windows Me. Windows XP, Windows 7, Windows 8 and Windows 10 Hard Disk Space: at least 50MB available Minimum memory: 64M 2. Programming Cable A. USB programming cable - The driver should be installed before programming. 1) Find the corresponding driver of the system. 2) Click install and wait for the installation. B. If you use an FTDI cable, it does not need to be installed with a driver. You can just plug in and use directly.   3. Software Download & Install 1) Turn on the computer, check if your computer system meets the requirements. 2) Download the manufacture programming software on or CHIRP programming software. 3) Install the programming software.   4. Connect your Walkie Talkie with Computer 1) USB programming cable connects with the computer end. 2) Connect the other end of the cable with your walkie talkie. 3) When both ends have been connected, turn on your radio. Make sure it has enough power during the programming procedure.   UV-5R Chirp Software Programming Process   1) Open the CHIRP software (Latest Version), click "Download From Radio" under "Radio"     2) Select the corresponding cable driver port, and select Model "UV-5RX" under Vendor "Baofeng", then click "OK" to read the radio.     3) And you will come to the page of Memories, in which you can adjust the limited parameters (Channel, TX Frequency, RX Frequency, CTCSS/DCS, High/Low Power, and Wide/Narrow Band, etc).     4) Then if you switch to the page of Settings, you can adjust the limited parameters (VOX Function, Squelch, Backlit, DTMF, FM Radio, Voice Prompt, Scanning, VFO Mode, etc).     5) All the modification will be saved by clicking "Upload To Radio" under "Radio". Then you can check the settings you modified after reboot the radio.       UV-5R Manufacture Software Programming Process   1) Download and open the manufacture software. Click "communication" and choose "COM" Port, then click the "Confirm" button.     2) Click the "Read" button, then click "Read" and ready to read the data from your radio.     3) You will come to the parameter page and adjust the limited parameters (Channel, TX Frequency, RX Frequency, CTCSS/DCS, High/Low Power, and Wide/Narrow Band, etc).     4) Click "Optional Features" under "Edit", a page of "Optional Features" will pop up, you can adjust the limited parameters (VOX Function, Squelch, Backlit, DTMF, FM Radio, Voice Prompt, Scanning, VFO Mode, etc.).   5) If you want to modify the DTMF function, you can get into the DTMF page by clicking "DTMF" under "Edit".     6) Finally, all the modification will be saved by clicking the "Write" button, then clicking the "Write" button on the popup. And you can check the setting you modified after reboot the radio.      
How Far Will A Radio Transmit?
The Facts About Distance "How far can this radio talk?" is one of the most common questions people ask when buying a two-way radio. Unfortunately there isn't a quick answer. That's because the type of equipment and terrain can greatly affect your range. But we can help you: • Understand the key factors affecting communication range • How these factors may apply to you • Tips on how to extend your range • Basic rules-of-thumb to go by The key considerations that affect range are: signal type, antenna, obstructions, and signal strength (wattage). No single factor is a silver-bullet to extend your communication range. But taken in combination, they can mean the difference between getting 1/2 mile range, vs 6 miles or more. Let's discuss each of these.   Signal Type First, not all radio signals are the same. They differ in how they travel, and how they react when they encounter materials. Frequencies below 2MHz (Megahertz) are reflected off the atmosphere, thus they can follow the Earth's curvature. So these low frequency signals can sometimes be received by radios below the horizon hundreds of miles away. As a general rule, the lower the frequency, the greater distance it can travel. CB radios, and some HAM frequencies, are in the HF (High Frequency) range of 29-54MHz, giving them some of these qualities. BUT, low frequencies are susceptible to some other issues.   VHF vs UHF Which is Better? The two frequency ranges (also called "frequency bands") used in most two-way radios are VHF (Very High Frequency), and UHF (Ultra High Frequency). We are often asked "Is VHF or UHF better?" Neither is inherently better, they each have strong points and weaknesses. VHF frequencies can penetrate objects better than UHF. VHF can also travel farther. If a VHF wave and a UHF wave were transmitted over an area without barriers, the VHF wave would travel almost twice as far. "Sign me up for VHF!" you say. Not so fast. Even though VHF can pass through obstacles better and travel farther, that doesn’t mean it's always the better choice. "Why?" you ask. It's because of the difference between how VHF vs UHF signals react around structures. Remember, UHF signals are shorter than VHF, this is important when you're in or around buildings. To explain this let’s take an example. Assume you are trying to communicate from one side of a commercial building to the other. In between is a metal wall with a three foot opening. Radio waves cannot pass through metal. The UHF wavelength is roughly one and a half feet wide, the VHF wavelength is roughly five feet wide. The UHF signal (1 1/2 ft) passes through the door easily. However, the VHF signal is reflected since it is wider than the door. As you can see, UHF is better at navigating through the smaller spaces within a building to reach its destination. VHF signals are often blocked by metal within the building. So to sum it up, it's a trade off. But the general rule-of-thumb is if you are using the radio primarily outdoors where you will have clear line-of-sight then VHF is a better choice because its signal will travel farther. BUT, if you will be using your radio in or around buildings, in urban areas, or heavily wooded areas, then UHF is a better choice because its signal will navigate around structures better, not being blocked as easily as VHF.  The trade-off you are making is longer distance (VHF), vs avoiding possible "dead spots" in and around structures (UHF).   Antennas One of the easiest ways to extend your range is by focusing on your antenna.  When we said "the distance to the horizon is the maximum communication range" we didn't mention one key factor, your antenna. The calculation of distances is based on the height of your antenna. In other words, the exact distance to the horizon varies depending on your antenna height. There is a formula for calculating distance to the horizon based on height, but it's a little technical (see section below "Calculating the Horizon").  For now, let's just leave it at a simple rule-of-thumb: a 6ft high antenna at both ends of the transmission (transmit & receive), will have a maximum range of approximately 6 miles. So according to our rule-of-thumb, 2 people around 6 feet tall using a 5 watt handheld two-way radio, used on flat ground with no obstacles, will have a maximum range of approximately 6 miles. Are you guaranteed to get 6 miles? No. You may only get 4 miles or even less. What can you do to make it more like 6 miles than 4 miles? Use a better antenna!   Stubby vs Whip Antenna Handheld Antennas Not all antennas on handheld radios are the same. Handheld radios have 2 common types of antennas: stubby and whip. Many FRS/GMRS radios on the market today have a stubby antenna because it's easier to put your radio in a backpack or pocket. However, stubby antennas can reduce your range by up to 30% over a whip antenna. So if range is important to you, look for a radio with a whip antenna, or at the very least, one where you can remove the stubby antenna and replace it with a whip antenna. But keep reading, there are other things to consider as well, such as power and obstructions. Car, Boat, & Other Antennas Antennas on cars are usually mounted on the roof or trunk and can extend several feet above the car. Therefore, mobile radios can often communicate within a range between 10 - 30 miles. Antennas on boats are a type of mobile radio, and are much the same. Except on the open water marine radios have a big advantage, there's no obstacles! Aviation radios in the air have the most advantage, no obstacles and your already very high! Base station antennas are located on the roof of a building, and commercial broadcast antennas are usually located on mountain tops or very high towers. For example, a 25 watt marine radio will roughly have a maximum range of 60 nautical miles (111 km) between antennas mounted on tall ships, but that same radio will only have a range of 5 nautical miles (9 km) between antennas mounted on small boats at sea level. Both ships have the same 25 watt radio, the difference in this example is the height of the antenna. From the air it gets even better. Most airband radios are 5 - 8 watts and typically have a range of around 200 miles. See what a difference antenna height can make? In fact, when trying to increase your range, increasing your antenna height is a more effective way to extend your range than increasing your power, you get more bang-for your buck (so to speak). To sum it up, the higher your antenna the longer your communication range. For mounted antennas, it's important to mount your antenna on the highest point possible. Also, mount your antenna in a straight-up position, not at an angle. For handheld radios, instead of a stubby antenna, get a whip antenna to maximize your range. Obstructions Remember we said you might only get 4 miles range or less? Radios signals are sometimes blocked by solid objects. Metal is not your friend when it comes to radio communications. Radio waves generally won't pass through it. Ever wonder why microwaves don't pass through the glass door? Did you notice the glass door has a metal mesh with very small holes?  Microwaves are extremely high frequency with small signal waves. Although microwaves are small, they are still bigger than the tiny holes in the metal mesh. The metal mesh keeps the microwaves from passing outside the oven. Another consideration is hills. If you live in an area with hills, they are like metal, no radio signal will pass through them. BUT, radio signals can travel through many non-metallic objects such as drywall, masonry, human bodies, furniture, and many other objects. However, each time a radio signal passes through an object the signal strength is reduced. Also, the denser an object, the more it reduces the signal strength. So with each successive object a signal passes through, its range is shorten.   Power (wattage) Handheld Radios Another important factor in determining the distance a radio can communicate is its signal strength. The stronger the signal strength, the more it can withstand weakening when it passes through obstacles. Signal strength is mainly a result of a radios' power output, measured in watts. Commercial radio stations typically broadcast at 50,000 or 100,000 watts. Compare that to a handheld two-way radio which uses between 1/2 - 5 watts. You can see there is a big difference. Unlicensed radios such as: FRS radios are limited to 1/2 watt, MURS 2 watts, CB radios 4 watts, SSB radios can have 12 watts. Other handheld radios such as marine, aviation, and licensed land-based radios such as: LMR, Ham, & GRMS are limited to 5 watts.  The maximum wattage for each radio type is set by the FCC. Moreover, handheld radios run off a small battery, so a higher wattage would mean your batteries will not last very long. Car, Boat, & Other Radios (Mobile & Fixed-Mount) Mobile radios usually broadcast from 25 to 100 watts maximum. Installed in vehicles, they run off the vehicle's battery. Their signal is much stronger than a handheld radio, therefore less affected by obstacles. However, their signal can still only travel to the horizon. So just having more watts without a better antenna is like having a large funnel with a small hole. So mount your antenna as high-up on your vehicle as possible. Remember the higher your antenna the father the horizon is. So more watts, along with a better antenna, equals longer range. To sum it up, the more watts a radio has, the stronger the signal. A stronger signal is capable of withstanding successive passes through obstacles, allowing it to travel farther. * These are averages. Assumes standard equipment. Antenna type can have a significant effect on range.   Tips to Increase Your Range • If you are at the edge of your communication range and your signal is weak, open up the 'Monitor' function on your radio to listen for weak signals. • One of the easiest ways to increase your range is to increase your height. If you are near the edge of your range and experiencing a weak signal try getting to a higher location. Walk up a hill, or simply stand on something to make yourself taller if possible. Remember, just a foot or two can make a big difference in range. • If you are using an FRS / GMRS radio, switch to the GMRS channels. The FCC (Federal Communications Commission) limits FRS channels to 1/2 watt of power, GMRS can have up to 5 watts of power. FRS-only channels are 8 - 14, GMRS channels are 15 - 22 exclusively, and channels 1 - 7 are both FRS and GMRS. • Most commercial VHF and UHF radios have two or more power modes. Be sure your radio is set to the high power mode. • Use a whip antenna instead of a stubby one. On vehicles, mount your antenna as high as possible in a vertical position. • Make sure your battery is fully charged. Radio signals weaken when their battery is low. • If range is critical then opt for a mobile radio. Mobile radios can have 3 to 4 times the range of a handheld radio. • Install a repeater. Repeaters receive signals and "re-broadcast" them, relaying them to a farther destination. However, installing a repeater is more complex. One alternative is to find a repeater service in your area. These services usually charge a monthly fee. is an online worldwide directory of repeaters ($10 yearly fee). You can use this application to locate nearby repeaters, it also has an iPhone app. Fortunately, for most applications a repeater is not necessary and a VHF or UHF radio alone will do just fine.   Summary At the beginning we discussed the claims some radio brands make of "up to 36 miles" or more communication range? How can they make such a claim? Well, what they are saying in reality is "if the horizon is not a factor, say you are on top of a mountain, and there are no obstructions (clear line-of-sight), then there is enough signal strength for the signal to carry for 36 miles. How often are you on top of a mountain? One last thing we didn't mention is weather, and other atmospheric conditions, can affect radio transmissions. But since there isn't much you can do about Mother Nature, we will only give it a passing mention here. If you really need to know about the effects of weather on radio transmission then that's a whole other conversation.   Key Points • The key factors affecting communication range are: antenna, obstructions, signal strength (wattage), and signal type. • The distance to the horizon is the maximum communication range for most two-way radios. • The higher your antenna, the farther your signal can reach before hitting the horizon, therefore the longer your communication range. • For mounted antennas, mount your antenna standing straight-up on the highest point possible. • For handheld radios, instead of a stubby antenna, get a whip antenna. • Radio waves generally won't pass through metal or hills at all. • Each successive object a radio signal passes through reduces it's range. • A stronger signal is capable of withstanding successive passes through obstacles, allowing it to travel farther. • Either VHF or UHF radio technology can work for you if you don’t really have a long range to cover. • If you are using the radio primarily outdoors with clear line-of-sight, then VHF is a better choice because it's signal will travel farther. • If you are using the radio in or around buildings, in urban areas, or heavily wooded areas, then UHF is a better choice because it's signal will navigate around obstacles better. • If you must have a longer range than most radios can provide, then consider either buying a repeater, or contact a repeater service.   Calculating the Horizon The higher your antenna, the farther the horizon. For any given antenna height use this formula: Horizon at Ground Level (in kilometers) = 3.569 multiply by the square root of the Antenna Height (in meters). So if the antenna height is at 6 feet tall (1.82880 meters), times the horizon (3.569), equals 4.83 kilometers, or 2.99 miles away.   Antenna Height                     1.82880 meters (6 feet off the ground) Horizon at Ground Level             x 3.569   kilometers Antenna Horizon                    4.83    kilometers (or 2.99 miles) away   However, the example above assumes the receiving antenna is on the ground. Raising the receiving antenna's height would extend the line-of-site even more. So if the receiving antenna were also 6 feet off the ground you should be able to communicate almost 6 miles without obstructions (2.99 miles + 2.99 miles). Thus, two people carrying a handheld two-way radio, the maximum communication distance on flat ground with no obstructions is approximately 6 miles.   Other Examples: 5ft 7in person standing on the ground (average eye-level height), the horizon is 4.7 kilometres away (2.9 miles) 6ft 7in person standing on the ground, the horizon is 5 kilometres away (3.1 miles) Person standing on a 100 metre (330 ft) hill, the horizon is 36 kilometres away (22 miles) Person standing at the top of a 828 metre mountain (2,717 ft), the horizon is 103 kilometres away (64 miles) Source:    

About Baofeng UV-5R

▶ The Baofeng UV-5R is a compact handheld radio scanner transceiver providing 4 watts in the frequency range of 144-148MHz, 420-450MHz (TX) | 144-148, 136-174MHz, 400-480MHz (RX). It is a compact, economical HT that includes a special VHF receive band from 65-108 MHz which includes the regular FM broadcast band. Dual watch and dual reception are supported.

▶ Other features include: selectable wide/narrow, battery save function, VOX, DCS/CTCSS encode, key lock and a built-in flashlight. Selectable frequency steps include: 2.5, 5, 6.25, 10, 12.5 and 25 kHz. omes with ANT5 SMA-J flexible antenna, BL-5 Li-ion battery (7.4V 1800 mAh), belt clip, wrist strap, AC adapter, and drop-in charging tray.


1. Frequency Range: 144-148MHz, 420-450MHz (TX) | 144-148, 136-174MHz, 400-480MHz (RX) | 65-108MHz (FM RX Only)
2. Dual-Band Display, Dual Freq. Display, Dual-Standby
3. Output Power: 4 /1Watts
4. 128 Channels 50 CTCSS and 104 DCS
5. Built-in VOX Function
6. 1750Hz Brust Tone
7. FM Radio (65.0MHz-108.0MHz)
8. LED Flashlight
9. Large LCD Display
10. Hight /Low RF Power Switchable
11. 25KHz/12.5KHz Switchable
12. Emergency Alert
13. Low Battery Alert
14. Battery Saver
15. Time-out Timer
16. Keypad Lock
17. Monitor Channel
18. Channel Step: 2.5/5/6.25/10/12.5/25KHz

▶ Output: 4W/1W
▶ Channel: 128
▶ Frequency stability: ± 2.5ppm
▶ Antenna: Dual band High Gain antenna
▶ Antenna impedance: 50Ω
▶ Operating voltage: DC 7.4V
▶ Wide/Narrow Band(25kHz/12.5kHz)
▶ Weight: 500g (including battery, antenna)

Antenna Type: Compatible with SMA-Female Antenna
Earpiece & Programming Type: Compatible with K-plug earpiece/cable

Package Content:
5 x BaoFeng UV-5R Two-Way Radio
5 x 7.4V 1800mAh Li-ion Battery Pack
5 x Antenna
5 x Earphone Mic/Headset
5 x Belt Clip
5 x Hand Strap
5 x ENG Manual
5 x Adapter
5 x Desktop Charger

1 Year and 6 months
Manufacturer's Warranty.
• Radioddity's limited warranty applies to all BRAND NEW items sold by and other authorized dealers (except Xiegu).
• This warranty is non-transferable and proof of purchase from us or an authorized dealer is required for warranty service.
• For Xiegu items, we provide a 1 year warranty.

What Does This Limited Warranty Cover?

We warrant that the Products are free from defects in materials and workmanship under normal use and use in accordance with the respective Product user manual, during the Warranty Period. Please refer to the Instructions inside each package for a description of proper use and care of the unit.

What Does This Limited Warranty Not Cover?

This limited warranty does not cover damages directly or indirectly arising or resulting from or during:

(1) accident, misuse, abuse, vandalism or acts of God (including lightning and other weather conditions)

(2) use with another product or other damage or loss suffered by the use or combination of any other item

(3) improper or inadequate maintenance

(4) repairs by an unauthorized service technician

(5) normal wear and tear

Open Box

Open Box items are products that have damaged packaging or are otherwise not suitable to be sold as new. All items are tested to be working by a member of our team.

Open Box items come with a 6-month warranty instead of the standard 18 months warranty and are not eligible for any warranty extension offered to new products. We will not accept returns of Open Box items due to cosmetic damage or other non-performance-related issues. All sales of Open Box items are final and not eligible for a return or refund.

If for some reason the item is defective on arrival, please contact so we can arrange a replacement.

If you are satisfied with our products and service, please kindly leave us a positive product review. Any problem, be free to contact us
We strive to answer all emails as quickly as possible, but due to high email volume, it may take time for us to reply. Thanks in advance for your patience!

Order Processing

All orders are processed within 1-2 business days after we receive your full payment, excluding weekends and holidays.

As soon as your order is ready, we’ll update the tracking number and send it to you if you’re a Radioddity Member. We highly recommend that you register as a Radioddity Member here. If the item you ordered is temporarily out of stock, our customer service team will reach out to you. You can choose to wait until the item is back in stock or cancel your order.

Please be aware that we have several distribution centers globally. Therefore, your orders may be shipped from various locations including the United States, Canada, Europe, or China, depending on the availability of the product in our inventory.

Flat Shipping Rates




Outside US & EU

  Free when order amount ≥ $99.99 Free when order amount ≥ $99.99 Free when order amount ≥ $99.99

Flat fee




Ship from

➤ United States
➤ China

➤ Germany
➤ China

➤ China

Handling time 1-2 business days 1-2 business days 1-2 business days

Delivery time

5-7 business days

5-7 business days

7-15 business days


1. Customs fee included for US & EU countries.

2. Please note that taxes will be applied to shipping rates. These taxes will be calculated and added to your total at checkout.

3. US Shipping does not include Alaska, Hawaii and Puerto Rico area. Please contact us for a detailed shipping fee to these areas.

4. For EU countries, please be aware that the listed product prices do not include VAT.

5. For shipping options to other countries, please visit our EXPANDED INTERNATIONAL SHIPPING page.

6. Please be aware that for outlet items, pre-orders, and open box items, the shipping services and charges may vary.

How Do I Change The Shipping Address Or Cancel My Order

Contact (CLICK HERE) immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/or cancel the order.


Frequently Asked Questions

1. What forms of payment do you accept? currently accepts PayPal* or credit card for all orders.
*When purchasing with PayPal, your shipping address will automatically default to the address on file with PayPal, regardless of the shipping address you enter on your order.

2. Why has my credit card payment failed?
Payment with a credit card may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly. Here are PayPal's phone numbers:
+1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free)
+1-402-935-7733 (International) +1-402-935-2050 (International)

3. How do I know if it is safe to shop with you? takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it.

4. Is there any discount for bulk/volume purchases?
Radioddity does provide discounts for some bulk/volume purchases. Please email our customer service for more details.

5. Do you ship internationally?
Yes, we do! We ship to US & EU countries. For some products, we ship to CA.

6. How can I contact for additional assistance?
Email Customer service:
please email us via, and we will respond to your email as quickly as possible, usually within 24-48 hours.

7. How are warranties handled?
Repairs on defective merchandise are handled by the manufacturers and not by Radioddity unless otherwise indicated. If any item arrives damaged due to shipping, immediately contact the courier. Keep all shipping materials and contact us immediately.

8. Why didn't I receive an order confirmation email after my PayPal payment is completed?
We send a confirmation email to your primary PayPal email address or the e-mail address you have specified if you used the "PayPal Express Checkout" method. Make sure that you have a Radioddity account registered under your PayPal account's primary e-mail address.
In rare circumstances, a technical bug confirmed by PayPal can get in the way. If you do not receive any information at all, and your order does not appear in your Radioddity account, please contact us and send us your order details.

9. How do I change the shipping address or cancel my order?
Please contact customer service immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after payment and it will not always be possible to make changes to the shipping address and/or cancel the order.

10. What does charge for shipping order and how long will it be before I receive my order?
Please CLICK HERE to learn about our shipping policy.

11. Do you ship to PO boxes or Military APO/FPO addresses?
Only USPS can ship to both PO Boxes and Military APO/FPO addresses. The items have to be less than 2kg. Please allow additional time for orders to be shipped to these addresses. Express shipping cannot be sent to both PO Boxes and Military APO/FPO addresses.

12. Why am I unable to track my order?
It can sometimes take 24-48 hours or so for tracking information to update once an order has shipped from our warehouse.
Occasionally, a package may not receive the proper origin and transit scans while on its journey to you, so neither us nor express is able to track the exact location of the package in transit.
Please email us if you do not receive your order by the end of the quoted time frame. Please note that orders shipping via UPS can be delivered as late as 9:00 pm local time in some areas.

13. Taxes, Customs, & Duties
If the package is checked by your country's customs office when the item arrives in your country, most websites are declaring that you are responsible for import duties, tariffs, and taxes. However, Radioddity will be happy to go fifty-fifty with customers. Quality customer service is our highest value and we try our best to reduce our customer’s loss.

14. How do I return products if I am unsatisfied?
Please CLICK HERE to learn about our return policy.

15. What do I do if received the wrong item?
Return the wrong item. If the item you received is completely different from the one you ordered, please contact our Customer Service with photos or videos of the different product. If a return is necessary, replacement plus return shipping cost will be issued to you on receiving the returned product. Or if you decide to keep it, we will offer a 10% discount for buying it.

16. How do I return defective items?
If your product turns out to be a defective one with physical damage within 30 days from the initial receiving date. You can mail the item back in the original package without any wear and tear for a free replacement. However, you will need to provide photos and videos showing the defect(s) of the product.
*NOTE: We strongly recommend obtaining and saving your return tracking number until you are notified that we have completed your refund.*

17. When will a replacement be sent?
Replacements are treated the same way as that of new orders -- they typically arrive in 10 to 13 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.

18. How long does it take for me to get a refund?
It may take 1 or 2 weeks for your return to reach our warehouse. Once it is received and inspected (usually within 72 hours of arrival) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.