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Radioddity GS-5B [OPEN BOX]

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SKU: 28-715-GS5B-A*SEC
  • $74.99
  • Regular price $99.99 SAVE $25.00


Only 61 left in stock


The GS-5B is a rugged and reliable 5W dual-band analog two-way radio for ham use. It features Bluetooth programming from a smartphone as well as true manual programming via keypad, very convenient to program the radio anytime anywhere.

The bright orange color of this radio makes it easy to see in all situations and is a real benefit for emergency services. The bright color can be seen quickly during daylight or at night, making it easy to see in the field or when in use by emergency team members.

In addition to standard accessories, it also comes with a programming cable, an 8.9” long high gain antenna and a high-quality air acoustic earpiece. The GS-5B is an excellent choice for those who need the features and versatility of the Baofeng UV-5R but with a more mature look, professional feeling, greater durability and extended capabilities.

CLICK HERE to download user manual.


RELATED BLOG
Radioddity GS-5B Overall Review and Report
Radioddity GS-5B Dual Band Handheld Transceiver Overall Review and Report John Eddy, Amateur Radio N0JDE (USA)   Preface: In order to give a complete and full review of this radio, I used the Radioddity GS-5B as my daily driver for the past 3-4 weeks.   1. Packaging and Enclosures: This radio was well packaged by Radioddity. With the radio came with a Model 8800BP lithium ion battery (standard 2000 mAh), a charging cradle, an antenna, 1 power adapter for the charging cradle, an air acoustic earpiece, a belt clip, a hand strap, a programming cable, and a user manual.   2. Physical Appearance: The radio has a very rugged feel when you hold it in your hand. It has a very attractive orange casing that makes it easy to find in the dark. The rubber gripping on the sides, and the narrowness of the radio makes it very comfortable to hold. The buttons are very easy to see with very crisp silk screening. The radio also has a Kenwood 2-pin accessory connection on the right side, which should be very familiar with users that own a Baofeng, Anytone, or Radioddity handhelds. This is a huge advantage since it enables this radio to work with a large assortment of easily attainable accessories such as shoulder speaker-microphones, earpieces, or even an APRS cable that can be plugged into an Android phone or into a TNC. The volume knob feels very nice between finger and thumb due to its size, and the knurling on the knob makes it easy for one to quickly do a blind tune with a single finger or thumb.   3. Flashlight: Unlike similar radios that have a single LED "flashlight" on the top of the radio, the GS-5B has a much more practical design. The flashlight is located on the bottom, and is capable of projecting a wider and a brighter beam. What also makes this flashlight different from the others is the LED itself. Baofengs and other radios only use a through-hole PCB mounted round LED without any kind of reflectors. The GS-5B uses a much brighter surface mounted white LED, and is surrounded by a mirror-like reflective housing. Along with the white LED, the flashlight also has 2 additional colored surface mounted red and blue LEDs that will strobe.     4. IMPROVED Display: One of the biggest upgrades that traditional Baofeng users will notice is the much improved, full colored display. The display, which is approximately 1.5 inches diagonal, has a very crisp display that is easy to read. It features a S-meter on top, which is not found on many handheld radios today. The display also has a dual frequency display on the bottom, and in the middle shows which frequency or channel that is currently being used.     5. Battery and Charging: This radio comes with a lithium ion battery that has the typical 2000 mAh cycle, but the battery itself is not the typical handheld battery. The battery itself, much like the radio, is very rugged. It is secured to the radio using a metal screw on the bottom instead of using plastic tabs. One thing that I find annoying with Baofeng radios like the UV-5R is the fact when lightly dropped on the floor, the battery will pop off and you risk breaking the plastic catch/release tab. With the GS-5B, the battery is very well secured with this screw. The radio's battery can be charged in 3 ways: using the charging cradle with the enclosed power adapter, using the charging cradle with a micro-USB cable, or charging the battery itself directly using the micro-USB port on the battery. The utilization of a micro-USB cable alone gives the GS-5B a strong advantage since it provides users flexibility on charging methods. Almost everyone has access to a micro-USB cable and a USB charger (phone charger, USB ports in a car, ports on a computer, etc.). This also allows the user to charge the battery using a portable battery bank when hiking, or during emergency scenarios where mains power is down. Charging time for this battery is consistent with other radios that use a battery with similar capacities. Here is a chart of approximate charging times that I've experienced: Charging Cradle with Power Adapter: - Fully drained battery – 4 to 4 ½ hours - Half drained battery – 1 ½ to 2 hours Charging Cradle with USB, or micro-USB on back of battery (1.0 Amp output): - Fully drained battery – 5 to 6 hours - Half drained battery – 3 to 3 ½ hours Charging Cradle with USB , or micro-USB on back of battery (2.1 Amp output): - Fully drained battery – 3 ½ to 4 hours - Half drained battery – 1 to 1 ½ hours     6. Wired/Wireless Programming This radio can be programmed using 1 of 2 methods: connected to a PC using a programming cable, or wirelessly using Bluetooth to a cell phone. Radioddity provides PC programming software on their website that can be downloaded to a PC running Windows. The enclosed programming cable utilizes a USB-to-Serial chipset, and is connected to the radio's Kenwood 2-pin plug on the right side. The cable works flawlessly between the computer and the radio. The programming software is tailored exclusively for the GS-5B, and the application is very easy to navigate. This software will allow you to program a channel list where one can enter in the transmit/receive frequencies, PL tones in either CTCSS or DCS, high or low transmit power, wide or narrowband, PTT-ID if needed, and a channel name. The Optional Feature window will present you with options that you can also find using the radio’s onboard menu. The field labels are very easy to understand and straightforward. The radio is also programmable using its Bluetooth feature when paired to an Android phone. The Radioddity GS-5B app is available through Radioddity's website. Personally, I find the app to be very user friendly, and I was able to grasp and understand it very quickly. The app will allow users to program channels, choose a frequency mode between the A and B VFOs, and the typical optional features that can also be found through the radio’s onboard menu. The app also saves your codeplug to your phone so you can refer to it in the future when needed. I find the Bluetooth programming feature to be an extremely huge advantage, and it is a feature many users wanted to see.     7. Battery Life The battery life on the GS-5B, when using the provided battery, in my opinion is one of the backdraws on this radio. From my personal experience, the battery will only last 8 to 10 hours when the radio is on standby. Here is a chart of my experience with the GS-5B’s battery life: - Fully charged, power-save mode is on, display is set to auto-off, Bluetooth is off, no transmissions/QSOs: 8 to 10 hours - Fully charged, power-save mode is on, display is set to auto-off, Bluetooth is off, with "ragchewing" QSOs lasting anywhere from 5 to 25 minutes: 5 to 6 ½ hours - Fully charged, power-save mode is off, display stays on, Bluetooth is off, no transmissions/QSOs: 6 to 7 hours - Fully charged, power-save mode is off, display stays on, Bluetooth is off, with "ragchewing" QSOs lasting anywhere from 5 to 25 minutes: 4 to 5 hours I believe this may be an isolated case with a possibility of my battery being defective. My other handheld radios with a similar battery capacity usually can stay in listening/standby mode for 24-36 hours without any transmissions made.   8. Transmit Power The GS-5B is a dual power, dual band radio that has a maximum transmit power of 5 watts. Using my Surecom SW-102 SWR/watt meter, 2 feet of RG-58 jumper coax, and a MFJ-261 dry dummy load, I got the following readings: VHF, High Power (146.520 MHz) – 4.2 to 4.7 Watts VHF, Low Power (146.520 MHz) – 0.9 to 1.1 Watts UHF, High Power (440.000 MHz) – 4.1 to 4.5 Watts UHF, Low Power (440.000 MHz) – 0.8 to 1.0 Watts Tests are ran with a fully charged battery, and the power readings are acceptable for a handheld radio. While with the radio being on low power hits the target of the 1 watt range, the high power falls just under 5 watts. This can be due to my testing equipment, quality of coax used, etc. since these readings can fluctuate depending on the equipment used. To get a much accurate watt/power reading, one should use an oscilloscope. Unfortunately, I do not own one. When it comes to distance, the radio performs just like any other 5 watt handheld. I am able to key up to a VHF repeater, within line-of-sight, that is approximately 15-20 miles away with the stock antenna on high power. The same when keying a UHF repeater on high power. When switch out the stock antenna to an aftermarket antenna, I noticed no difference. The aftermarket antennas I used was the Nagoya NA-771, Diamond SRJ77CA, and a Signal Stick. When the stock antenna performs just as well with these other antennas, this comes to a huge advantage for the user. Unlike the stock antenna that comes with Baofengs, the user that uses the GS-5B will not need to upgrade their antenna.   9. Transmit and Receive Audio Quality Once again, on a Radioddity branded radio, the GS-5B has superb audio reports when transmitting. Here are my testing conditions: - Transmitting to repeater (VHF and UHF), both approximately 15 miles away line of sight - Simplex transmission (VHF 146.520 MHz) to a station that is 10 miles away line of sight - High Power When transmitting through a repeater, I got reports stating that I was clearly audible, clear to understand, and full quieting (no background noise). When doing a simplex transmission, I was still clearly audible, clear to understand, and a little hiss in the background. I also did this test with 3 other radios (Anytone 868, Baofeng UV-5x3, Yaesu FT65R). The GS-5B compared to these 3 radios did very well, and the audio reports of the GS-5B were similar to the Anytone and Yaesu radios. The internal speaker on the GS-5B is also very loud and crisp, and is easy to comprehend when outdoors with a lot of environmental white noise. The air acoustic earpiece that came with the radio had superb results as well with clear receive audio, and very clear transmission audio unlike the earpieces that come with the Baofeng radios.   10. Pros and Cons: Pros: - Rugged and waterproof form factor - Attractive orange color making it easy to find - A much improved full color display that features a S-meter - Excellent audio quality and reports - Using a cell phone and Bluetooth to program radio using Radioddity’s app - Improved flashlight design that makes it practical to use - Stock antenna performs just as well as the leading aftermarket brands - Flexible methods of battery charging Cons: - Battery life (again, this could just be an isolated case)   11. Conclusion Overall, the Radioddity GS-5B is an excellent radio. I used this radio as my daily driver for the past 3-4 weeks and have been extremely pleased with it. The way the radio feels and the way it looks is amazing, and it is a pleasure doing QSOs on this radio. I see where some in the amateur radio community, through online forums, say that the GS-5B is overpriced with the $99.99 price point since it is a Chinese radio. I completely disagree. Even though this is a Chinese radio, the way it operates is on par with the Japanese-made radios such as Icom, Kenwood, and Yaesu. The build quality, transmission quality, features, Bluetooth, and programming platform options makes this radio easily price pointed for $99.99. One can find a Japanese-made radio with these similar features, but can expect to pay $75-100 more than the GS-5B. In my opinion, this radio is a definite buy and would make a great addition to a ham station and/or emergency go-kit.  
Radioditty GS-5B Review with Measurement of Performance - By WB6HRO
Radioddity recently released a new water-resistant handheld radio the GS-5B, this fits the bill for a more industrial type radio that can take the daily abuse of in a work environment. The case is definitely sturdier that a typical handheld and has a 7.4 Volt 2,000 mah battery pack. The battery is secured with a screw to enhance the seal and moisture resistance. This really fits the bill for a radio that you can take most anywhere.   The radio is listed as VHF / UHF radio it has a transmit range of 136-175 mhz and 400-520 mhz. While the receiver has a range of 136-520 mhz, so you can monitor on the 220 mhz band as a bonus feature. The radio also has separate PTT switches for each band and a large color display.I have made my measurements with an IFR-1200SS Service Monitor. Just to make the receiver sensitivity measurement comparable with something you can do at home, I used squelch level 1 as the benchmark so when it broke squelch at level 1, I entered the signal generator output levels.MeasurementReceiver Sensitivity146.520 .18 uv223.500 .30 uv Lower sensitivity but not advertised to cover 220.446.000 .17 uvTransmitter Deviation CTCSS / Microphone146.520 680 / 4.5 Khz446.000 700 / 5.0 KhzTransmitter Power L / H146.520 2.9/4.0 W446.000 2.2/3.7 WOverall, the radio performed very well and if you are looking for something more rugged here’s an option, for the off-roading, hiking and fishing fans. Just a note while not listed in the manual but the top row of keys provides the DTMF tones for “A, B, C, & D”. This was important to me as I use those keys for control functions on my repeaters.The accessories included are a drop in charger, antenna, serial programming cable, belt clip, lanyard, and clear ear piece and microphone for noisy environments.The programing is done with software downloaded from the Radioddity website via provided serial cable. This is the first radio I have tested that you can also program via Bluetooth from your smartphone too! I had to download the software for the iOS as a beta version via the provided Q-Code as Apple had not released it to the App Store as of this writing. Programing is straight forward but the Bluetooth is really nice for field programming as keyboard programing can be challenging at times with imported radios.Joe OrricoWB6HROWR6AAC Repeater System   Learn more about Radioddity GS-5B
Radioditty GS-5B Product Review | by Jerry. K
  Just got a Bluetooth programmable Radioditty GS-5B, which appears to be quite similar to a Baofeng. I wouldn’t be surprised if it uses the same or similar chip as Baofengs as the voice prompting (which I turned off) is the same as any Baofeng. It programs channels 0-127, just like Baofeng. It is just a dual band (2m/70cm) analog HT, although it can also receive 220. What sets it apart, however, is a different display and also that it can be programmed by either by keypad, computer CPS, or Bluetooth using the iOS or Android app for it. Not a bad radio. Receive is on par with Baofeng, not great, but certainly workable. Radio is built well enough. It’s no Motorola, but feels solid.   CONS The dual-PTT button isn’t as well designed as the UV-82-series. Cost was $100.   PROS The battery not only snaps in, but there is also a screw that holds it in place giving zero chance of the battery popping out from a fall. Charging is another one of the pluses with this radio. It can be charged by quite a few methods. It can be charged either by using the cradle and wall adapter or by microUSB. You can charge by microUSB by either plugging a microUSB cable into the cradle or directly into the battery. The microUSB port is on the battery itself, so if you had a spare battery, you could charge it directly while continue using the radio with your other battery. Audio reports were good and also sounded ok to me using my AllStar nodes in Parrot mode as a simplex source. The flashlight is on the bottom and has a reflector and push of flashlight battery cycles between on, blinking with red, white, and blue lamps, to off. It also is capable of receiving FM broadcast radio. Band A and B are completely independent. You can have one in VFO mode and other in channel mode, which is very cool. Antenna is “ok”, although I’m using a Diamond SRJ77CA. The display includes a signal strength meter, which is a nice touch, although I wonder if it’s just for aesthetics rather than a true indication of signal strength. The main selling point is the Bluetooth programmability. It does work, although the app is pretty basic. I’m hoping that they polish the app up I the future.   SUGGESTIONS I see a great opportunity to add really cool features to the app such as downloading repeaters from RepeaterBook or RFinder and then importing them to the radio over Bluetooth. Also, being able to share your configuration and save to online sources would be extremely easy to implement as iOS already has those facilities built in. Having an Apple developer account myself, I’d love to make such an app it Radioditty won’t, but they don’t have a SDK (I asked), however they said they would seriously consider adding those features. All in all, I like the radio, but until Radioditty polished the iOS/Android application, hopefully also adding the features I suggested. I don’t see it as major jump from an average Baofeng, but it has a lot of potential that I hope is taken advantage of.


Not brand new, it's OPEN BOX!

Open Box items are products that have damaged packaging or are otherwise not suitable to be sold as new. All items are tested to be working by a member of our team.

Open Box items come with a 6-month warranty instead of the standard 1-year warranty, and are not eligible for any warranty extension offered to new products. We will not accept returns of Open Box items due to cosmetic damage or other non-performance-related issues. All sales of Open Box items are final and not eligible for a return or refund.

If for some reason the item is defective on arrival, please contact support@radioddity.com so we can arrange a replacement. 


The GS-5B is a rugged and reliable 5W dual-band analog two-way radio for ham use. It features Bluetooth programming from a smartphone as well as true manual programming via keypad, very convenient to program the radio anytime anywhere.

The bright orange color of this radio makes it easy to see in all situations and is a real benefit for emergency services. The bright color can be seen quickly during daylight or at night, making it easy to see in the field or when in use by emergency team members.

In addition to standard accessories, it also comes with a programming cable, an 8.9” long high gain antenna and a high-quality air acoustic earpiece. The GS-5B is an excellent choice for those who need the features and versatility of the Baofeng UV-5R but with a more mature look, professional feeling, greater durability and extended capabilities.

 

Quick-Sweep Team Function:
This radio features a Search Frequency Mode, which can quickly detect the frequency and tones of nearby transmitters in VFO mode. This will allow you to join nearby radio users on their frequencies quickly.
Signal Strength Meter:
The display offers a received signal strength meter, you can observe the strength of signal reception anytime. With the S-meter, it is also convenient to do simple antennas testing.
Display Both Channel Name & Frequency:
This radio can display both name and frequency of the current channel at the same time, so you can always know what the channel is for and on what frequency they are operating easily. The channels' name can also be customized in the menu.

Large Flashlight & SOS Strobe:
It comes with an LED flashlight with SOS strobe function for emergency use. The flashlight is much brighter than other general radios.
Dual PTT:
It features dual PTT buttons so that you can transmit on two channels separately without switching from A/B. By pressing the top PTT you can transmit on frequency A and by pressing the second PTT, you can transmit on frequency B.
2 Charging Method:
The desktop charger and 2000mAh battery of GS-5B both come with a Micro-USB port, which comes in very handy to charge it in the car, from a laptop or a power bank with a Micro-USB cable (not included).


 

Function:
51 CTCSS 211 DCS
DTMF Tone
ANI Code
PTT ID
FM Radio
Encryption
1750Hz Tone (Press and hold PTT+LED after power on the radio)
Customize Channel Names

Note:
1. The Android APP will ask for permission. The permission for Location is necessary for Bluetooth connection. Others can be denied.
2. Please scan the QR code to download the IOS version of the APP. The Apple Store is reviewing it and will launch it soon.
3. The Bluetooth connection will automatically disconnect after programming each time to save battery power.
4. Please turn off the Bluetooth function when you program it with PC.
5. Write down your suggestions to make this radio better - CLICK HERE to share your feedback with us. 
 

Specifications:
Frequency Range: VHF & UHF (TX: 136-174/400-520 RX: 87-108/136-174/400-520MHz)
Memory Channel: 128
Output Power: 5W / 1W
Frequency step: 2.5K/5.0K/6.25K/10.0K/12.5K/20.0K/25.0K/50.0K
Battery Capacity: 2000mAh Li-ion, 7.4V
Color: Orange
Audio Output: 1000mW
Dimensions : 135 * 60 * 40mm / 5.3 * 2.4 * 1.6 in
Weight: 270g
 

Package List:
1 x GS-5B Radio
1 x Desktop Charger with USB port
1 x High Gain Antenna
1 x 2000mAh Li-ion Battery
1 x Adapter
1 x Air Acoustic Earpiece
1 x Belt Clip
1 x Hand Strap
1 x User Manual
1 x Programming Cable    


1 Year and 6 months
Manufacturer's Warranty.
• Radioddity's limited warranty applies to all BRAND NEW items sold by radioddity.com and other authorized dealers (except Xiegu).
• This warranty is non-transferable and proof of purchase from us or an authorized dealer is required for warranty service.
• For Xiegu items, we provide a 1 year warranty.
 


What Does This Limited Warranty Cover?

We warrant that the Products are free from defects in materials and workmanship under normal use and use in accordance with the respective Product user manual, during the Warranty Period. Please refer to the Instructions inside each package for a description of proper use and care of the unit.


What Does This Limited Warranty Not Cover?

This limited warranty does not cover damages directly or indirectly arising or resulting from or during:

(1) accident, misuse, abuse, vandalism or acts of God (including lightning and other weather conditions)

(2) use with another product or other damage or loss suffered by the use or combination of any other item

(3) improper or inadequate maintenance

(4) repairs by an unauthorized service technician

(5) normal wear and tear
 

Open Box

Open Box items are products that have damaged packaging or are otherwise not suitable to be sold as new. All items are tested to be working by a member of our team.

Open Box items come with a 6-month warranty instead of the standard 18 months warranty and are not eligible for any warranty extension offered to new products. We will not accept returns of Open Box items due to cosmetic damage or other non-performance-related issues. All sales of Open Box items are final and not eligible for a return or refund.

If for some reason the item is defective on arrival, please contact
support@radioddity.com so we can arrange a replacement.


If you are satisfied with our products and service, please kindly leave us a positive product review. Any problem, be free to contact us support@radioddity.com
We strive to answer all emails as quickly as possible, but due to high email volume, it may take time for us to reply. Thanks in advance for your patience!

Order Processing

All orders will be processed within 1 business day after full payment is received. The tracking number will be updated as soon as it's available and be sent to the Radioddity Members. So We strongly suggest you register as a Radioddity Member (CLICK HERE). If the item you ordered is temporarily out-of-stock, you will be contacted by our customer service representatives. You can choose to wait for restocking or cancel the order.
 

Flat Shipping Rates
 

 

Express

Express (free)

Flat fee

$9.99 for US & EU

Free when order amount ≥ $99.99 for US & EU

Ship from

➤ United States warehouse (Las Vegas, New Jersey)
➤ Germany warehouse (Berlin)
➤ US/DE/IT/FR/ES Amazon warehouse

➤ United States warehouse (Las Vegas, New Jersey)
➤ Germany warehouse (Berlin)
➤ US/DE/IT/FR/ES Amazon warehouse

Delivery time

5-7 days
AFTER the handling time

5-7 days
AFTER the handling time


 

Note:
1. Customs fee included for US & EU countries.
2. US Shipping does not include Alaska, Hawaii and Puerto Rico area. Please contact us for detailed shipping fee.
3. For Canada, items will be shipped from the US warehouse, thus customs fee may occur, which won't be covered. Shipping fee would be higher.
4. For EU countries, the listed product price is VAT excluded.


 

How Do I Change The Shipping Address Or Cancel My Order
Contact support@radioddity.com (
CLICK HERE) immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/or cancel the order.

 

Frequently Asked Questions


1. What forms of payment do you accept?
Radioddity.com currently accepts PayPal* or credit card for all orders.
*When purchasing with PayPal, your shipping address will automatically default to the address on file with PayPal, regardless of the shipping address you enter on your Radioddity.com order.

2. Why has my credit card payment failed?
Payment with a credit card may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly. Here are PayPal's phone numbers:
+1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free)
+1-402-935-7733 (International) +1-402-935-2050 (International)

3. How do I know if it is safe to shop with you?
Radioddity.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it.

4. Is there any discount for bulk/volume purchases?
Radioddity does provide discounts for some bulk/volume purchases. Please email our customer service for more details.

5. Do you ship internationally?
Yes, we do! We ship to US & EU countries. For some products, we ship to CA.

6. How can I contact Radioddity.com for additional assistance?
Email Customer service:
please email us via support@radioddity.com, and we will respond to your email as quickly as possible, usually within 24-48 hours.

7. How are warranties handled?
Repairs on defective merchandise are handled by the manufacturers and not by Radioddity unless otherwise indicated. If any item arrives damaged due to shipping, immediately contact the courier. Keep all shipping materials and contact us immediately.

8. Why didn't I receive an order confirmation email after my PayPal payment is completed?
We send a confirmation email to your primary PayPal email address or the e-mail address you have specified if you used the "PayPal Express Checkout" method. Make sure that you have a Radioddity account registered under your PayPal account's primary e-mail address.
In rare circumstances, a technical bug confirmed by PayPal can get in the way. If you do not receive any information at all, and your order does not appear in your Radioddity account, please contact us and send us your order details.

9. How do I change the shipping address or cancel my order?
Please contact customer service immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after payment and it will not always be possible to make changes to the shipping address and/or cancel the order.

10. What does Radioddity.com charge for shipping order and how long will it be before I receive my order?
Please CLICK HERE to learn about our shipping policy.

11. Do you ship to PO boxes or Military APO/FPO addresses?
Only USPS can ship to both PO Boxes and Military APO/FPO addresses. The items have to be less than 2kg. Please allow additional time for orders to be shipped to these addresses. Express shipping cannot be sent to both PO Boxes and Military APO/FPO addresses.

12. Why am I unable to track my order?
It can sometimes take 24-48 hours or so for tracking information to update once an order has shipped from our warehouse.
Occasionally, a package may not receive the proper origin and transit scans while on its journey to you, so neither us nor express is able to track the exact location of the package in transit.
Please email us if you do not receive your order by the end of the quoted time frame. Please note that orders shipping via UPS can be delivered as late as 9:00 pm local time in some areas.

13. Taxes, Customs, & Duties
If the package is checked by your country's customs office when the item arrives in your country, most websites are declaring that you are responsible for import duties, tariffs, and taxes. However, Radioddity will be happy to go fifty-fifty with customers. Quality customer service is our highest value and we try our best to reduce our customer’s loss.

14. How do I return products if I am unsatisfied?
Please CLICK HERE to learn about our return policy.

15. What do I do if received the wrong item?
Return the wrong item. If the item you received is completely different from the one you ordered, please contact our Customer Service with photos or videos of the different product. If a return is necessary, replacement plus return shipping cost will be issued to you on receiving the returned product. Or if you decide to keep it, we will offer a 10% discount for buying it.

16. How do I return defective items?
If your product turns out to be a defective one with physical damage within 30 days from the initial receiving date. You can mail the item back in the original package without any wear and tear for a free replacement. However, you will need to provide photos and videos showing the defect(s) of the product.
*NOTE: We strongly recommend obtaining and saving your return tracking number until you are notified that we have completed your refund.*

17. When will a replacement be sent?
Replacements are treated the same way as that of new orders -- they typically arrive in 10 to 13 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.

18. How long does it take for me to get a refund?
It may take 1 or 2 weeks for your return to reach our warehouse. Once it is received and inspected (usually within 72 hours of arrival) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.

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