Our Guarantee
1 Year and 6 months Manufacturer's Warranty.
- Radioddity's limited warranty applies to all BRAND NEW items sold by radioddity.com and other authorized dealers (except Xiegu).
- This warranty is non-transferable and proof of purchase from us or an authorized dealer is required for warranty service.
- For Xiegu items, we provide a 1 year warranty.
What Does This Limited Warranty Cover?
We warrant that the Products are free from defects in materials and workmanship under normal use and use in accordance with the respective Product user manual, during the Warranty Period (defined below). Please refer to the Instructions inside each package for a description of proper use and care of the unit.
What Does This Limited Warranty Not Cover?
This limited warranty does not cover damages directly or indirectly arising or resulting from or during:
- accident, misuse, abuse, vandalism or acts of God (including lightning and other weather conditions)
- use with another product or other damage or loss suffered by the use or combination of any other item
- improper or inadequate maintenance
- repairs by an unauthorized service technician
- normal wear and tear
Open Box
Open Box items are products that have damaged packaging or are otherwise not suitable to be sold as new. All items are tested to be working by a member of our team.
Open Box items come with a 6-month warranty instead of the standard 18 months warranty and are not eligible for any warranty extension offered to new products. We will not accept returns of Open Box items due to cosmetic damage or other non-performance-related issues. All sales of Open Box items are final and not eligible for a return or refund.
If for some reason the item is defective on arrival, please contact support@radioddity.com so we can arrange a replacement.
If you are satisfied with our products and service, please kindly leave us a positive product review. Any problem, be free to contact us support@radioddity.com
We strive to answer all emails as quickly as possible, but due to high email volume, it may take time for us to reply. Thanks in advance for your patience!