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[2023] Buy Her A Coffee

Dear customers,
Our customer service team has been working tirelessly to ensure your experience with Radioddity is nothing short of excellent. With the holiday season upon us, it's time to give back and show them some love!

Join us in celebrating the hard work and dedication of our customer service team by voting for your favorite customer service rep. Your vote not only recognizes their efforts, but also motivates them to continue delivering excellent service.

We look forward to your participation!

How It Works:

We've listed some colleagues from our customer service team below with what they cover and their favorite shoutout received from a customer.

• Echo | Mainly handles inquiries and issues related to Baofeng products.

What customer say - Greetings All, and wishing everyone blessings of better health, and much more distant DX’s. May every ‘net you enter into, leave you feeling appreciated, heard and understood. I’m writing a quick note to give up some more solid cheers for Radioddity, and most especially to Echo. If you ever wonder where all the good customer service in America went to, look no further. Echo, the extrordinary Customer Service Rep at Radioddity has it cornered for her use, and uses it to its highest and best ability, to help her customers right there at Radioddity.

• Helen | Primarily responsible for managing customer-related orders and inquiries.

What customer say - Helen responded in a timely manner and gave me a couple possibilities for my radio not functioning properly. This caused me to look a little closer at the CPS and re-work it to make my radio work. Thanks for your assistance Helen.

• Irene | Mainly handles inquiries and issues related to Radioddity products.

What customer say - I’ve had nothing but great experiences with customer service in the past and this time was no different. Irene went above and beyond to help find a fix I couldn’t find. Give her a raise! I will continue to purchase any other radio needs Radioddity can supply. Thank you and Irene very much.

• Nora | Mainly handles inquiries and issues related to Xiegu products.

What customer say - I contacted Radioddity how about a problem that I was having with one of my radio so I had purchased from them. Nora responded immediately and her advice addressed the problem and resolved it. Great support. Thank you!

• Kate | Mainly handles inquiries and issues related to Raddy products.

What customer say - Contact to support team via email after a problem with the product (outdoor transmitter). Fast, friendly and helpful assistance from support. The replacement of the device was offered directly, the replacement device arrived within a few days and works perfectly. Received regular information from the support team about the current status, the status of the shipment and even after delivery, support asked if everything had arrived and if everything was working. So you want support in case of problems. Thanks a lot Radioddity support team - especially Kate.

Cast your vote: Show your appreciation by buying your favorite customer service rep a virtual coffee. Each vote will be equivalent to one coffee. You can vote for the customer service rep who has provided you with the most helpful assistance this year. The colleague with the most votes will be crowned as the "Queen of Customer Service" for 2024.

Event time: The event will run from now til Dec 27. At the end of the event, the colleague with the most "coffees" will receive a special recognition reward from the team!

How to Vote?
Simply choose your favourite in the form below. (Ended)

Who is the winner?

We’re thrilled to announce that the title of “Queen of Customer Service” for Radioddity 2023 goes to Nora! With a whopping 25.6% of the votes, Nora has truly earned this honor. Congratulations, Nora! A special recognition reward from the team is on its way to you!

Furthermore, the data and your heartfelt comments below this post clearly highlight the exceptional performance of all our customer service members. Each one of them truly deserves a round of applause and a warm cup of coffee! We’re on it, and we deeply appreciate all your support. Thank you!

Update from the customer service team.

1. Besides a cup of coffee, we also requested an extra Radioddity coffee mug and a cap for each team member.
(image provided by Echo)

2. Words from Nora

"I want to express my deepest thanks to our customers for voting for me and recognizing my efforts with this award.

I believe this award isn’t just a recognition of my work, but also of my colleagues and our team. We will continue to work hard to ensure every customer is satisfied with our business in the future!"


  • Abraham

    Muy buena atención por parte de Helen cuando tuve un problema con el envío de mi nuevo walkie, enviaron por error un walkie usado que no funcionaba y Helen resolvió el problema rápidamente enviándome otro walkie nuevo y gestionando la devolución del que no funcionaba.

    Estoy un poco decepcionado con el GD88 porque lo compré ya que se anunciaba en su web como que emitía y recibía APRS, y tras varios ajustes y algunos correos cruzados con Radioddity, resultó que el GD88 tan solo transmite APRS, no lo recibe, sin embargo una vez más Helen trató de ayudarme de la mejor manera y me ofreció varias soluciones a elegir, por lo que estoy muy contento con su ayuda.

  • John DeVries

    I have only interacted with Helen. While I am sure the other customer service people are also great, she has to get my vote for handling an order problem on a Sunday.

  • Adam

    Thank you for your work! Responding to customer needs is the key to success :)

  • Andy Romero

    Nora, is an Excellent Customer Service Representative. She is very friendly but yet very well spoken with super manners and awesome customer service skill and knowledge. Ms. Nora, did not rested until resolved my problem with a Xiegu product I purshased from Radioddity this past year. And she followed thru to completion until I was fully 100% satisfied. In my own personal opinion Nora, is The Queen of Customer Service for 2023-2024 and for years to come. Thank you Nora, for leading me on such a wonderful experience. I love my X6100 radio and the experiance I had with you support. We should have more Customer Servive Representative like yourself in this world.

  • Eddie Bryant

    Very helpful. Answered all my questions. Great service.

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