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Radioddity QT40 10 Meter Radio | 40W | FM/AM/SSB/PA | CTCSS/DCS | Weather Channel | RF/MIC Gain

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SKU: 715-RC-QT40
  • Regular price $199.99
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- Powerful Performance: The Radioddity QT40 10 meter radio boasts a 40 watts transmission power and 28.000-29.695MHz frequency range that delivers crystal-clear communication over long distances.

- Noise Reduction: With both TX and RX digital noise reduction technology, the QT40 ensures that you'll never have to strain to hear or be heard in noisy environments.

- Accurate Signal Meter: The PWR/RX RSSI Signal Meter provides you with a clear picture of your signal strength, helping you to optimize your communication for the best possible results.

- Weather Channel: With its impressive weather band and NOAA alert feature, you can stay ahead of the curve and be prepared for any sudden changes in the weather.

- Customizable Features: The QT40 is equipped with a range of features, including CTCSS/DCS, PC program, ASQ, SQ, RF gain, VOX, HI-CUT, etc.

CLICK HERE to download the manual and CPS.


RELATED BLOG
Radioddity QT40 Review
 --- by Rick Eaton KD4HGR Well you are probably wondering if CB is still alive and the answer would be yes it is very much alive and well. You now have a new mode on CB which is now legal in the USA which is FM. The modes you now can use on CB are FM/AM/USB/LSB and the channels are still only 1-40. This is the legal stuff as stated by the FCC. There is also what is called the free bands which are roughly 40 channels below channel 1 and 40 channels above channel 40. I'm writing this to tell you about this radio called the QT40 by Radioddity. It sells for $199.99 but is on sale from time to time for $174.99 direct from their website www.radioddity.com First let me be honest and say this is a really great CB radio for your money. Its Specs are better then most CB’s as its actually a ham radio which require better standards by the FCC versus the CB Radio. It is completely software programable by your computer with the free downloadable software from the website listed above. One simple dropdown box change to CB and one simple internal jumper change from pins one and two to pins two and three you do first and it’s a CB with a lot of features. One is it has all the local weather channels programed in. It has a SWR built in that shows up in where the channel Led is It also will display frequency 2 digits at a time where it shows the channels. It has 5 different roger beeps and 32 different levels of volume for the echo and 32 different delays for the echo. When you do look at the software pay close attention to the RX and TX NR. This is noise reduction settings. Not to be confused with a noise blanker as these are too different animals. Noise reduction actually works as where noise blanker NB are usually very useless. The NR in TX is like a noise canceling microphone. Don’t change it unless you have a lot of background noise. For the RX change that as you need to if you have a good strong static noise level. I left both of mine on 3 which seems to be more than enough. I have used this at home on SSB on my HF Dipole for Ham Radio on the CB band and have made so really good long distance contacts into South America and Europe around channels 38-40 on USB. I have also used this in my car and pretty much the same results. The Noise RX works fantastic in this radio as it kills a lot of the hash noise and bring in the audio you were straining your ears to hear. Excellent on this part as we all know CB is a noisy band. This also has a VOX feature which when turned on means you do not have to push in the button but simply just start talking into the microphone but remember to turn this off when you do not want to talk otherwise everyone listening here’s everything your saying…lol Also Think about this radio in a longer term for the price you pay. If you ever decide to get a ham radio license you wont have to get a new radio as this does the ham bands right out of the box. It’s a great CB radio but an even better Ham Radio as well. This layout look very similar to the old style cobra radios like the 138 XLR or 142XLR. The specs for this radio is as follows: - Powerful Performance: The Radioddity QT40 radio boasts a 40 watts transmission power. - Noise Reduction: With both TX and RX digital noise reduction technology, the QT40 ensures that you'll never have to strain to hear or be heard in noisy environments. - Accurate Signal Meter: The PWR/RX RSSI Signal Meter provides you with a clear picture of your signal strength, helping you to optimize your communication for the best possible results. - Weather Channel: With its impressive weather band and NOAA alert feature, you can stay ahead of the curve and be prepared for any sudden changes in the weather. - Customizable Features: The QT40 is equipped with a range of features, including CTCSS/DCS, PC program, ASQ, SQ, RF gain, VOX, HI-CUT,etc. You Also get a lot of channels as you have a switch that has A thru F with 40 channels each so this gives you 240 channels which each has AM/FM/USB/LSB this is a lot of options right out of the box. For a Low priced CB compared to the others of this type and Price range you will be hard pressed to beat this rig. I love this radio and have been playing with it quite a lot as I wanted to give it a fair test out against the other out their and I would buy this radio if I dint have one already. I have run into a few truckers I know and had them play with it when its in my car and they could believe what it does for the price. So if your looking for a good Priced good quality CB versus the other Guys then give this a try as feel you will not be disappointed at all. It’s got a lot of features for the price. So give it a close look Good luck and happy Skip chasing as they say in the CB world. Rick KD4HGR
Everything You Want to Know about 10-Meter Radio
If you are new to amateur radio, you might have heard of the 10-meter band, which is one of the most popular radio bands. But what is a 10-meter radio, like Radioddity QT40, and how is it different from other radio bands? In this blog, we will discuss everything you need to know about the 10-meter radio. 1. What is a 10-meter radio? The 10-meter radio is a type of amateur radio that operates on the 28 MHz frequency band. It is a high-frequency radio band that allows for long-distance communication, making it popular among amateur radio operators who want to talk to people from other parts of the world. 2. What's a 10-meter used for? The 10-meter radio is mainly used for two-way communication between amateur radio operators. It is used for various purposes, including talking to people in other countries, participating in contests, emergency communication, and experimentation with different modes and equipment. Talk to other amateur radio operators: One of the main reasons people get into amateur radio is to make contacts with other operators around the world. With a 10-meter radio, you can communicate with other operators using various modes such as SSB, AM, and FM. Participate in contests: Amateur radio contests are a fun and competitive way to test your skills and make contacts. There are several contests throughout the year that focus on the 10-meter band. Experiment with antennas: Antennas are a critical part of any radio system, and experimenting with different types of antennas can help you optimize your setup for better performance. With a 10-meter radio, you can try out different antennas and see how they affect your signal. Explore digital modes: With the right equipment and software, you can use your 10-meter radio to operate in various digital modes such as PSK31, RTTY, FT8, and JT65. Help with emergency communications: In times of emergency, amateur radio operators can be called upon to provide critical communication services. With a 10-meter radio, you can be part of a local or regional emergency communications network. DXing: DXing is the art of making long-distance contacts with other operators around the world. With a 10-meter radio, you can try to make contacts with stations in other countries and earn awards for your achievements. Experiment with different power levels: 10-meter radios usually have adjustable power output levels ranging from 1 to 100 watts. Experimenting with different power levels can help you understand how they affect your signal and reception.   3. How far will a 10-meter radio transmit? The range of the 10-meter band can vary depending on a number of factors, including the type of antenna used, the power output of the radio, the mode of transmission, and the conditions of the ionosphere. Under normal conditions, the 10-meter band can typically support communications over distances of several hundred miles (or kilometers) using SSB voice or digital modes such as RTTY or PSK31. With good propagation conditions, such as during peak solar activity periods or during Sporadic E propagation events, communication distances of over a thousand miles (or kilometers) can be achieved on the 10-meter band. Ultimately, the range of the 10-meter band is highly dependent on a variety of factors, and can vary widely from one situation to another. Amateur radio operators should always use good operating practices, make responsible use of their equipment, and operate within the limits of their license and local regulations. 4. Do I need a license to operate it and are there any privileges and restrictions for each class? Yes, you need a license to operate a 10-meter radio. The Federal Communications Commission (FCC) regulates the use of radio frequencies in the United States, and you need to pass an exam to obtain a license. There are three levels of licenses: Technician, General, and Extra. The Technician license allows you to operate on the 10-meter band, while the General and Extra licenses allow you to operate on other frequencies as well. Technician Class License:Technician class license holders have operating privileges on the 10-meter band from 28.000 MHz to 28.500 MHz. They are permitted to operate on all modes of transmission that are legal for amateur radio operators, including voice, digital, and CW (Morse Code). However, they are limited to 200 watts PEP output power. General Class License: General class license holders have expanded operating privileges on the 10-meter band, with access to the full band from 28.000 MHz to 29.700 MHz. They have the same operating mode privileges as Technician class license holders, but with a higher power limit of 1500 watts PEP. Extra Class License: Extra class license holders have the highest operating privileges on the 10-meter band, with the same privileges as General class license holders. They also have the highest power limit of 1500 watts PEP. It's important to note that these operating privileges are specific to the 10-meter band and may differ on other amateur radio bands. It's also important to be aware of any frequency allocations, band plans, and operating protocols that may be in effect on the 10-meter band or in a particular operating region. Amateur radio operators should always operate within their license privileges and comply with all regulations and guidelines set forth by the FCC and other governing bodies. There are no operating modes that are specifically reserved for a particular license class on the 10-meter band in the United States. All licensed amateur radio operators are authorized to use any operating mode on the 10-meter band, including voice, digital modes, and CW (Morse code). However, it's worth noting that some digital modes may require higher power levels than what is allowed for lower-class licenses. For example, the JT65 and JT9 digital modes may require up to 1500 watts of power for reliable operation, which is only allowed for Extra class license holders. So while all license classes are technically allowed to use these modes, they may not be practical or effective without the appropriate license and equipment. In general, the operating mode that a user chooses to use on the 10-meter band will depend on their personal preferences and equipment capabilities. Some popular modes on the 10-meter band include SSB (single sideband), FM (frequency modulation), and various digital modes such as FT8 and PSK31. 5. What's the most popular mode for a 10-meter radio? A 10-meter radio supports several modes of operation, including SSB (Single Side Band), CW (Continuous Wave), AM (Amplitude Modulation), FM (Frequency Modulation), and digital modes such as RTTY (Radio Teletype), PSK31 (Phase Shift Keying), and FT8 (Franke-Taylor design, 8-FSK modulation). The most popular mode for a 10-meter radio is Single Sideband (SSB). SSB is a voice mode that allows for clear, high-quality communication over long distances. Unlike AM, which is the other common voice mode used on 10-meter radios, SSB provides more power efficiency and better audio quality. This makes it ideal for long-range communication, especially in challenging conditions where signals may be weak or prone to interference. Another reason why SSB is popular on 10-meter radios is that it allows for a wider range of frequencies to be used within the 10-meter band. SSB signals can be tuned to occupy just a few kilohertz of bandwidth, allowing multiple SSB signals to occupy the same frequency range without interfering with each other. In addition to SSB, other modes that are popular on 10-meter radios include FM, CW (Morse code), and digital modes such as PSK31 and FT8. Each mode has its own strengths and weaknesses, and choosing the right mode for a particular situation depends on factors such as the distance between stations, the available equipment, and the operator's preferences and skills.   6. What's the difference between 10-meter radios and CB radios? While 10-meter radios and CB (Citizens Band) radios (like Radioddity CB-27 Pro) may look similar, they are designed for different purposes and operate on different frequency bands. Actually 10-meter radios are not designed to communicate with CB Radios. Here are some key differences between 10-meter radios and CB radios: Frequency range: CB radios operate on a narrow band of frequencies between 26.965 MHz and 27.405 MHz. In contrast, 10-meter radios operate on a wider band of frequencies between 28.000 MHz and 29.700 MHz. Power output: CB radios are limited to a maximum power output of 4 watts for AM and 12 watts for SSB, while 10-meter radios can output up to 200 watts of power (for Novice and Technician classes). Licensing requirements: In most countries, CB radios can be used without a license, while operating a 10-meter radio requires a valid amateur radio license. Modes: CB radios are limited to AM and SSB modes (and the newly added FM), while 10-meter radios can operate in a wider range of modes, including FM, CW, and digital modes. Antenna requirements: 10-meter radios have a shorter antenna length. CB radio antennas are a bit longer. Without considering other parameters a quarter wave antenna for 10m is 2.50 meters long and for CB the same quarter wave antenna is 2.75m long. Both of them must be tuned with an SWR meter and have its SWR set for the closest ratio to 1:1 as possible to work properly. Range: Due to their limited power output, CB radios have a shorter range than 10-meter radios. 10-meter radios can make longer-distance contacts, especially when using SSB mode and a high-gain directional antenna. Use cases: CB radios are commonly used for short-range communications between vehicles, while 10-meter radios are primarily used by amateur radio operators for long-distance communication and experimentation. 7. What Antenna should a 10-meter radio use? The type of antenna you use with a 10-meter radio will depend on the mode of operation and the location of the antenna. For general use, a vertical or dipole antenna is suitable for a 10-meter radio. A beam antenna is also an option for those looking for directional capabilities. Conclusion In conclusion, the 10-meter band offers a unique and exciting opportunity for amateur radio operators to communicate over a range of distances using a variety of modes and frequencies. Whether you're interested in voice communication, digital modes, or CW, the 10-meter band has something to offer for operators of all license classes.


Radioddity QT40 is a versatile and powerful communication solution for amateur radio enthusiasts. With advanced digital noise reduction technology, this radio is designed to provide clear and intelligible audio, even in noisy environments. It offers multiple modes of operation, including FM, AM, USB, LSB, and PA modes, giving you the flexibility to choose the best modes. With a maximum power output of 40 watts, this ham radio offers exceptional range and signal strength, making it ideal for long-distance communication. The QT40 is built with high-quality components and durable construction, providing reliable performance over the long term.

Features

  • FM/AM/USB/LSB/PA modes
  • Weather Channel with Alert and FM receiver 140-170MHz
  • CTCSS/DCS Codes, with separate settings for TX and RX
  • TX and RX Noise Reduction(NRC)
  • PC programmable
  • Scrolling Frequency Display Function
  • SQ, ASQ Function
  • RF Gain Adjustment
  • Microphone Gain Adjustment
  • RF PWR Adjustment
  • PWR/RX RSSI S-Meter
  • NB/ANL Function
  • FM Repeater Offset Function(+/- 100kHz)
  • +10KHz Function

 

  • Beep Level Adjustment
  • TOT Function
  • HI-CUT Function
  • Busy Channel Lock
  • TX Audio Monitor
  • LED Brightness Adjustment
  • SWR Readout and High SWR Protection
  • Voltage Protection
  • VOX Function
  • Programmable Roger Beep
  • Echo Function
  • NPC function
  • SCAN function

 

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AM/FM/SSB

Whether you're tuning into your favorite FM/AM radio station, monitoring the latest weather updates, or communicating in SSB (LSB/USB)/PA modes, this radio has got you covered.

RX & TX Noise Reduction

Say goodbye to static-filled conversations. The QT40 features digital noise reduction technology that filters out unwanted background noise, providing you with crisp and clear audio.

Hand-free VOX

Thanks to the VOX function, you can keep your hands free while communicating. The QT40 automatically detects your voice and starts transmitting, allowing you to focus on driving or other tasks while staying in contact.


# General Specifications
Frequency Range: 28.000-29.695MHz (Programmable)
Frequency Band: L/H band: A/B/C/D/E/F
WX/VHF RX:140-170MHz
Channel: 480 (40 programmable per band)
Frequency Control: Phase-Locked-Loop Synthesizer
Frequency Tolerance: ± 5.0 ppm
Temperature Range: -20°C to 50°C
Microphone: with PTT/UP/DN and coiled cord
Input Voltage: 13.8V
Dimensions: 29 x 20 x 6cm | 11.2 x 7.9 x 2.4in
Weight: 1.5kg | 3.3lbs
Antenna Connector: UHF, SO-239
# Transmitter
Power Output: AM:1-12W (adjustable)
FM:1-40W (adjustable)
USB/LSB:1-35W (adjustable)
Drain: 8A (with modulation)
Modulation: FM/AM/SSB
Inter-modulation Distortion: SSB: 3rd order, more than -25dB;
SSB: 5th order, more than -35dB
SSB Carrier Suppression: 55dB
Unwanted Sideband: 50dB
Frequency Response: AM/FM: 450 to 2500Hz
Output Impedance: 50ohms, unbalanced
# Reception
Sensitivity: AM:1.0μV for 10 dB(S+N)/N @ > ½ watt of audio output.
FM: 1.0 μV for 20 dB (S+N)/N @ > ½ watt of audio output.
SSB: 0.25μV for 10dB(S+N)/N @ > ½ watt of audio output.
Selectivity: AM/FM:6dB@3KHz,50dB @9KHz
SSB: 6 dB@2.1KHz,60dB @3.3KHz
Adjacent-Channel Selectivity: 60dB AM/FM &70 dB SSB
Image Rejection: More than 65dB
IF Frequency: AM/FM: 10.695 MHz 1st IF, 455 KHz 2nd IF
SSB: 10.695 MHz
RF Gain Control: 45dB adjustable for optimum signal reception
Automatic Gain Control(AGC): Less than 10dB change in audio output for inputs from 10 to 100,000μV
Squelch: Adjustable; threshold less than 0.5 μV.
Automatic Squelch Control(only AM/FM)0.5 μV
ANL (Active Noise Limiter): Switchable
Noise Blanker: RF type, effective on AM/FM and SSB
Audio Output Power: 3 watts into 8 ohms
Audio Distortion: < 3%
Frequency Response: AM/FM: 300 to 2800 Hz
Built-in Speaker: 8 ohms, round
FM Modulation Level: 2.8 Khz

FAQ

Q: To start a scan, I have to press the up or down button on the microphone for 7 seconds, any chance to shorten the pressing time?
A: The long press is not only related to scanning but also fast switch channels. It is necessary to consider the customer's need to switch channels quickly. Therefore, when the button is pressed for less than 7 seconds, it quickly switches the channel. If it exceeds 7 seconds, the scanning function starts.

Q: How to fast export and import to help manage 480 channels?
A: Sorry, the QT40 framework do not support batch import and export function.

 

What’s in the box?
1 x Radioddity QT40 Radio
1 x Speaker Microphone
1 x USB Programming Cable
 

Accessories
1 x Mounting Bracket
1 x Microphone Hanger
2 x Adhesive Case Protection
1 x DC Power Cable
2 x Screw for Bracket
2 x Pad for Bracket
2 x Adjusting Screw
1 x Spare Fuses(10A, 250V)
2 x Self-tapping Screw
2 x Pad

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1 Year and 6 months
Manufacturer's Warranty.
• This warranty from Radioddity covers all new items (except Xiegu brand) purchased from radioddity.com. For purchases made through other platforms like Amazon, eBay, and Walmart, we offer a 1-year warranty period from the date of purchase. The specific warranty terms may vary depending on the authorized dealer.
• This warranty cannot be transferred. You need to provide proof of purchase from us or an authorized dealer to avail warranty service.
• For Xiegu brand items, we offer a 1.5-year warranty for the G90, X6100, and X5105 models starting from September 14, 2022. All other models come with a 1-year warranty.
 


What Does This Limited Warranty Cover?

We warrant that the Products are free from defects in materials and workmanship under normal use and use in accordance with the respective Product user manual, during the Warranty Period. Please refer to the Instructions inside each package for a description of proper use and care of the unit.


What Does This Limited Warranty Not Cover?

This limited warranty does not cover damages directly or indirectly arising or resulting from or during:

(1) accident, misuse, abuse, vandalism or acts of God (including lightning and other weather conditions)

(2) use with another product or other damage or loss suffered by the use or combination of any other item

(3) improper or inadequate maintenance

(4) repairs by an unauthorized service technician

(5) normal wear and tear
 

Open Box

Open Box items are products that have damaged packaging or are otherwise not suitable to be sold as new. All items are tested to be working by a member of our team.

Open Box items come with a 6-month warranty instead of the standard 18 months warranty and are not eligible for any warranty extension offered to new products. We will not accept returns of Open Box items due to cosmetic damage or other non-performance-related issues. All sales of Open Box items are final and not eligible for a return or refund.

If for some reason the item is defective on arrival, please contact
support@radioddity.com so we can arrange a replacement.


If you are satisfied with our products and service, please kindly leave us a positive product review. Any problem, be free to contact us support@radioddity.com
We strive to answer all emails as quickly as possible, but due to high email volume, it may take time for us to reply. Thanks in advance for your patience!

Order Processing

All orders are processed within 1-2 business days after we receive your full payment, excluding weekends and holidays.

As soon as your order is ready, we’ll update the tracking number and send it to you if you’re a Radioddity Member. We highly recommend that you register as a Radioddity Member here. If the item you ordered is temporarily out of stock, our customer service team will reach out to you. You can choose to wait until the item is back in stock or cancel your order.

Please be aware that we have several distribution centers globally. Therefore, your orders may be shipped from various locations including the United States, Canada, Europe, or China, depending on the availability of the product in our inventory.
 

Flat Shipping Rates
 

Country

US

EU

Outside US & EU

  Free when order amount ≥ $99.99 Free when order amount ≥ $99.99 Free when order amount ≥ $99.99

Flat fee

$9.99

$9.99

$9.99

Ship from

➤ United States
➤ China

➤ Germany
➤ China

➤ China

Handling time 1-2 business days 1-2 business days 1-2 business days

Delivery time

5-7 business days

5-7 business days

7-15 business days

Note:

1. Customs fee included for US & EU countries.

2. Please note that taxes will be applied to shipping rates. These taxes will be calculated and added to your total at checkout.

3. US Shipping does not include Alaska, Hawaii and Puerto Rico area. Please contact us for a detailed shipping fee to these areas.

4. For EU countries, please be aware that the listed product prices do not include VAT.

5. For shipping options to other countries, please visit our EXPANDED INTERNATIONAL SHIPPING page.

6. Please be aware that for outlet items, pre-orders, and open box items, the shipping services and charges may vary.
 

How Do I Change The Shipping Address Or Cancel My Order


Contact support@radioddity.com (CLICK HERE) immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/or cancel the order.

 

Frequently Asked Questions


1. What forms of payment do you accept?
Radioddity.com currently accepts PayPal* or credit card for all orders.
*When purchasing with PayPal, your shipping address will automatically default to the address on file with PayPal, regardless of the shipping address you enter on your Radioddity.com order.

2. Why has my credit card payment failed?
Payment with a credit card may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly. Here are PayPal's phone numbers:
+1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free)
+1-402-935-7733 (International) +1-402-935-2050 (International)

3. How do I know if it is safe to shop with you?
Radioddity.com takes great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it.

4. Is there any discount for bulk/volume purchases?
Radioddity does provide discounts for some bulk/volume purchases. Please email our customer service for more details.

5. Do you ship internationally?
Yes, we do! We ship to US & EU countries. For some products, we ship to CA.

6. How can I contact Radioddity.com for additional assistance?
Email Customer service:
please email us via support@radioddity.com, and we will respond to your email as quickly as possible, usually within 24-48 hours.

7. How are warranties handled?
Repairs on defective merchandise are handled by the manufacturers and not by Radioddity unless otherwise indicated. If any item arrives damaged due to shipping, immediately contact the courier. Keep all shipping materials and contact us immediately.

8. Why didn't I receive an order confirmation email after my PayPal payment is completed?
We send a confirmation email to your primary PayPal email address or the e-mail address you have specified if you used the "PayPal Express Checkout" method. Make sure that you have a Radioddity account registered under your PayPal account's primary e-mail address.
In rare circumstances, a technical bug confirmed by PayPal can get in the way. If you do not receive any information at all, and your order does not appear in your Radioddity account, please contact us and send us your order details.

9. How do I change the shipping address or cancel my order?
Please contact customer service immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after payment and it will not always be possible to make changes to the shipping address and/or cancel the order.

10. What does Radioddity.com charge for shipping order and how long will it be before I receive my order?
Please CLICK HERE to learn about our shipping policy.

11. Do you ship to PO boxes or Military APO/FPO addresses?
Only USPS can ship to both PO Boxes and Military APO/FPO addresses. The items have to be less than 2kg. Please allow additional time for orders to be shipped to these addresses. Express shipping cannot be sent to both PO Boxes and Military APO/FPO addresses.

12. Why am I unable to track my order?
It can sometimes take 24-48 hours or so for tracking information to update once an order has shipped from our warehouse.
Occasionally, a package may not receive the proper origin and transit scans while on its journey to you, so neither us nor express is able to track the exact location of the package in transit.
Please email us if you do not receive your order by the end of the quoted time frame. Please note that orders shipping via UPS can be delivered as late as 9:00 pm local time in some areas.

13. Taxes, Customs, & Duties
If the package is checked by your country's customs office when the item arrives in your country, most websites are declaring that you are responsible for import duties, tariffs, and taxes. However, Radioddity will be happy to go fifty-fifty with customers. Quality customer service is our highest value and we try our best to reduce our customer’s loss.

14. How do I return products if I am unsatisfied?
Please CLICK HERE to learn about our return policy.

15. What do I do if received the wrong item?
Return the wrong item. If the item you received is completely different from the one you ordered, please contact our Customer Service with photos or videos of the different product. If a return is necessary, replacement plus return shipping cost will be issued to you on receiving the returned product. Or if you decide to keep it, we will offer a 10% discount for buying it.

16. How do I return defective items?
If your product turns out to be a defective one with physical damage within 30 days from the initial receiving date. You can mail the item back in the original package without any wear and tear for a free replacement. However, you will need to provide photos and videos showing the defect(s) of the product.
*NOTE: We strongly recommend obtaining and saving your return tracking number until you are notified that we have completed your refund.*

17. When will a replacement be sent?
Replacements are treated the same way as that of new orders -- they typically arrive in 10 to 13 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.

18. How long does it take for me to get a refund?
It may take 1 or 2 weeks for your return to reach our warehouse. Once it is received and inspected (usually within 72 hours of arrival) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.

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